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    My Sky account

    This is a discussion on My Sky account within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; How do you access your account if both username and password are forgotten?? Sky's auto form in these cases is ...

    1. #1
      knorpel's Avatar
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      My Sky account

      How do you access your account if both username and password are forgotten?? Sky's auto form in these cases is based on knowing one of them + mother's maiden name.
      Tip please as SKY does not provide a helpline telephone number.


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    3. #2
      Alan b's Avatar
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      Re: My Sky account

      Would your username be part of your email address, for example if your address is bloggs@sky.com then your login username would be bloggs..

      That is of course only if you have set up a primary email address.

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      Re: My Sky account

      Ring broadband technical support they will give you your username if you tell them you do not know it.
      Voila, you can reset your password.
      Not sure I understand the do not provide a helpline telephone number comment.

    5. #4
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      Re: My Sky account

      i think you can reset your username and pass on the web without knowing either.

      https://mysky.sky.com/portal/site/sk...tte.cachetoken


      anyhow, the contact us page provides a whole wealth of ways to contact with plenty of phone numbers

      Sky.com - Sky Help Centre>Contact Us

    6. #5
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      Re: My Sky account

      user name is the first part of your email address (without @sky.com) other than that call sky, take the broadband, technical support, tier 1 option and they can tell you what the account user name is, they can then take you through a password reset to get back into the account.

     

     

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