Finally ready to sort email

[Lymmranger]

Hi

........After suffering many initial problems my connection is now relatively stable

........I would now like to set up my email

I have tried in the past to use the user name and password supplied but to no avail!

The "home" page has now changed anyway

Would you suggesta phone call to confirm details?

Obviously I cannot set up outlook (2003) without this info

Yes I did previously (September) try all upper and lower case permiatations

....also what is the point of logging into home page? - again my user and pass dont seem to work?!?!?

Thanks

[PaulSky]

Call the tech support number, ask them to confirm your user name and then get them to take you through the password reset (make sure they know you haven't done this before and your password reset profile may not be set up). Logging into sky actually allows you to go into mysky which is where you can add additional users to the main accoutn (which equals adding new email accounts that you can use) and you can check your package and account info and even billing.
Once you're able to log in all the setup info you need for outlook etc is in the sky help center, sky online, sky email section.

[Lymmranger]

As always... thankyou

[PaulSky]

Did you get it sorted?

[Lymmranger]

Sorry..........

I work for myself.......... very crazy hours!!!!!!!!!

...........not had time yet

.............as you will see from my other threads I am best likened to the tortoise (slow but sure)

.......Will let you know as soon as possible

(thanks for the interest!)

[Lymmranger]

Rang SKY and sorted user/pass issues....

sorted Outlook and SKY email now working

I can also log into the portal (hurrahhhhhhhhhhhhhhhh!)

.........still having problems transferring old email accounts via SKY but that isnt really their fault is it!

Thanks for all trhe advice