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    Mozilla Thunderbird and sky e-mail

    This is a discussion on Mozilla Thunderbird and sky e-mail within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; After the infamous Sky e-mail improvement, I can't get e-mail using Thunderbird - worked fine befroe. Can get e-mail off ...

    1. #1
      mdwood45's Avatar
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      Mozilla Thunderbird and sky e-mail

      After the infamous Sky e-mail improvement, I can't get e-mail using Thunderbird - worked fine befroe.
      Can get e-mail off sky on the internet, but that is so useless comapred to Thunderbird.
      Keep getiing message "mail server does not support secure authentication" despite setting it up as in the sky customer support articel

      Really usefull improvement and brilliant customer support!


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    3. #2
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      Re: Mozilla Thunderbird and sky e-mail

      Quote Originally Posted by mdwood45 View Post
      After the infamous Sky e-mail improvement, I can't get e-mail using Thunderbird - worked fine befroe.
      Can get e-mail off sky on the internet, but that is so useless comapred to Thunderbird.
      Keep getiing message "mail server does not support secure authentication" despite setting it up as in the sky customer support articel

      Really usefull improvement and brilliant customer support!
      Sounds like you have "use secure authentication" ticked in Security Settings, try unticking it!

    4. #3
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      Re: Mozilla Thunderbird and sky e-mail

      2. Open Thunderbird, and select Account Settings... from the Tools menu.
      3. Select Email account, and click Next.
      4. Enter your full name in the Your Name: field. Enter your full Sky Email address (username@sky.com) in the Email Address: field, and click Next.
      5. Select POP as the type of incoming server you are using. Enter pop.tools.sky.com in the Incoming Server: field, and click Next.
      6. Enter your Sky.com username (including @sky.com) in the User Name: field, and click Next.
      7. Enter a name for your email account in the Account Name: field, and click Next.
      8. Verify your account information in the dialogue box, and click Finish.
      9. Select Server Settings listed beneath your new account.
      10. Check the box next to Use Secure Connection (SSL), and ensure that 995 appears in the Port: field.
      11. Select Outgoing Server (SMTP) listed beneath your new account.
      12. Enter smtp.tools.sky.com in the Server Name: field under Outgoing Server (SMTP) Settings, and enter 587 in the Port: field.
      13. Check the box next to Use Name And Password, and enter your Sky Email username (including @sky.com) in the User Name: field.
      14. Select TLS under Use Secure Connection, and click OK.
      15. Verify that the information listed under 'Congratulations!...' is correct, and click Finish.

      and it definitely works as I've set it up before...
      -------------------------------------------



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      Re: Mozilla Thunderbird and sky e-mail

      Quote Originally Posted by moleman View Post
      Sounds like you have "use secure authentication" ticked in Security Settings, try unticking it!
      Also make sure that the SSL radio button just above is on.
      Bob

    6. #5
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      Re: Mozilla Thunderbird and sky e-mail

      Quote Originally Posted by TheVoyager View Post
      Also make sure that the SSL radio button just above is on.
      I was assuming he already had that, but thanks for mentioning it! (note to self - don't assume anything!)

    7. #6
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      Re: Mozilla Thunderbird and sky e-mail

      Quote Originally Posted by IAmNotTheEnemy View Post
      10. Check the box next to Use Secure Connection (SSL),
      You don't need to do this. I haven't and I can collect my Sky mail via Thunderbird just fine.

    8. #7
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      Re: Mozilla Thunderbird and sky e-mail

      Quote Originally Posted by Alan b View Post
      You don't need to do this. I haven't and I can collect my Sky mail via Thunderbird just fine.
      It does need SSL, I don't know how yours is working without it!

    9. #8
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      Re: Mozilla Thunderbird and sky e-mail

      Actually I have that a bit wrong, what I meant was that the "Use Secure Authentication" box does not need to be ticked.
      Last edited by Alan b; 24-11-07 at 09:53 AM.

    10. #9
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      Re: Mozilla Thunderbird and sky e-mail

      I posted this a while back which may help.

     

     

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