New Sky Email Tips & Solutions - so far...

[the_sky_goat]

I have been having the same problem with one of my additional usernames. I have tried all the mentioned solutions, confirming the username, changing the password and the UnlockCaptcha. I think it may be because I have a "-" in it. GoogleMail will not accept usernames with "-" in them.

That is a very good point - if your username has a hyphen in it then it will never work!

[the_sky_goat]

The UnlockCaptcha option works for me. I don't know if anyone else has experienced this issue but I have to use it every time I use Outlook if I have turned my PC off previously?

Hmmm, interesting! Do you get an error or does it just repeatedly ask you for your username/password?

[the_sky_goat]

I've added in the PDF that Sky sent, and also detailed something called Recent mode - which is how you can make more than one POP client check your messages - handy for Mobiles.

[bramshott]

Hmmm, interesting! Do you get an error or does it just repeatedly ask you for your username/password?

No errors.
Just the usual Outlook username and password pop-up box continuosly until I go back to UnlockCaptcha page, enter details and from there it's fine.
Log off and come back later in the day and it's locked again .. doesn't make sense?

[stevogums]

Just repeatedly asking for username/password.in Outlook
Rang Sky said it would all be sorted by Nov 12th..

Some how i dont think thats gonna happen...
Skys own email is working ...think i may have password username crash...
Oh well ...suppose its no hardship using skys..
Any advice on importing addresses via outlooks addy book to skys ..
Tried to import the file and it was not recognised...

[Paulsear]

It seems to be a password problem. I tried UnlockCaptcha with my password I use to log onto Sky, which I had to change as they lost my previous password. This did not work. I then tried my old password for Sky email and it worked.

I have just logged onto Outlook, but it did not work and asked for my password again. I put in my old one which did not work, then put in my new Sky Mail password and it did!! Weird!!

Hope this makes sense!

[Paulsear]

Log off and come back later in the day and it's locked again .. doesn't make sense?[/QUOTE]

If you have had to change your password, you may need to enter you new one now, i.e. the one for the Sky Mail in IE.

[espisys]

I'm using Outlook Express to access my email and, having madethe necessary changes to servers and ports etc it works fine.............until I turn off my PC. When the PC is restarted MS Outlook Express has lost the new settings and I have to keep reentering them every time I boot up. Anyone any ideas?

[guysteruk]

can someone tell me what the hell is going on with sky since saturday about 7pm i have not been able to access my emails through outlook express i have changed the settings in outlook express like sky told me to do and when i put in username and password it wont accept it. it just keeps asking for username/password over and over again. i have contacted broadband support countless times who told me to go the unlockcaptcha website to do the unlock i entered my details and it showed up as username and password do not match which i know for a fact are correct because i can log into the sky.com website and access emails from there. i have contacted sky again today and was told by sky that they do not support outlook express!!! now if sky dont support outlook express why are they telling their customers how to reconfigure outlook express settings work on the new sky email service

[PaulSky]

Have you tried resetting the password on the Sky.com site/ forgotten password section? Also have you enabled POP access via your sky email and tools page?