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    Can't login to Sky portal!

    This is a discussion on Can't login to Sky portal! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I've been on Sky BB for about a week. Tried a few times to login to the portal but had ...

    1. #1
      Orange Peel's Avatar
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      Can't login to Sky portal!

      I've been on Sky BB for about a week. Tried a few times to login to the portal but had no success!

      I think the main problem is that its not recognising my username. I'm using what I've been sent from Sky but it always says "invalid/unknown username" when I try to login.

      Any ideas?


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    3. #2
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      Re: Can't login to syy portal!

      Make sure you are not putting in the @sky.com part of it

      Also check that o is not 0 and 1 is not i I etc




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    4. #3
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      Re: Can't login to syy portal!

      Also did you ever set up a username on Sky.com before you joined Sky for your broadband, if you did try that username and password.

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      Re: Can't login to Sky portal!

      I have been on Sky for sometime, and since the 15th I cannot log into any part of Sky, be it the portal or broadband home page.

      Strange thing is, I though I had forgot my password, so I went through the change password routine, the first time it said I had already used the password, the second time it stated that the password had been successfully changed, but I still cannot log in with the new password.

    6. #5
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      Re: Can't login to Sky portal!

      Quote Originally Posted by hadleyhope View Post
      I have been on Sky for sometime, and since the 15th I cannot log into any part of Sky, be it the portal or broadband home page.

      Strange thing is, I though I had forgot my password, so I went through the change password routine, the first time it said I had already used the password, the second time it stated that the password had been successfully changed, but I still cannot log in with the new password.
      Same here

     

     

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