Sky Email and Outlook 2007

[pmoorey]

Hi all,

Hellllllllllllllllllllllp me please before I go mad !!!!

I have never had so much trouble set ting up a pop3 email account as I have had with sky. I joined up with sky broadband on 5th of september and I am still unable to get any email downloaded to my inbox in outlook 2007.

I can send email out no problem at all but it just won't come in. When I run a test is all goes through ok but the email just then sits at sky waiting to be delivered back to me.

I can log into the web portal and see all my emails so I know its working but I want them downloaded to my laptop!!

I did speak with the lovely people at Sky who seem to be happy in just telling me outlook was not supported and I should phone Microsoft. I must say though at least the last guy I spoke to didn't try to fob me off he just told me "I don't know and if I did I would help you" honesty I suppose.

I have tried pop.sky.com which logs on but doesn't return any mail, pop.tools.sky.com which fails to log on and mail.sky.com which logs on but fails to return any mail. I have also changed the port settings to various numbers mentioned in other posts but still can't get this working.

Any help would be extremly welcome...........

[DHAC]

I had to mess about with settings for a while before I got it to work. This is what I did.

1) Logged in via web portal (found I was on google based mail). Went into mail settings then Forwarding and Pop and enabled pop for all mail.

2)Configured outlook 2007 as follows
Pop3 = pop.tools.sky.com
smtp = smtp.tools.sky.com
Username = full email addy including @sky.com
Ticked require logon using Secure Password Auth (SPA)
Click More settings
In the outgoing server tab click my outgoing (smtp) server requires auth
select logon using and put in your full email addy including @sky.com and password tick requires Secure Password Auth (SPA)
In the Advanced tab click this server requires and encrypted connection (ssl)
and this should change the pop3 port to 995
Outgoing Server change port to 465 and the drop down for Use the following type of encrypted connection select SSL.

Doing all of that has got mine running spot on. Hope it helps

John

[pmoorey]

Thank you very much... all now working ok, I didn;t have the sky.com on the authorisation part of my user name.

Why ythe hell cannot sky let you know what settings you require by means of phone or website is beyond me

[IWasNotTheEnemy]

errrrr....i believe they do in the help section of the email site!!

could be wrong tho, i've not had a go on the new email yet...

[paul2642]

DHAC tried all those settings m8 and my mail still wont transfer from sky account to outlook 2007 any other ideas

[vee]

I have been faffing for weeks to get Outlook 2007 working and contacting Sky was of no use. I have just followed the info from DHAC on 09-09-07, 11:51 AM and it has worked!! Thank you so much for posting that info - fantastic!!

[IWasNotTheEnemy]

as i mentioned in another post - Outlook WON'T work unless you've also set the sky/google mail to forward email to a client.....so if you havent done that yet then do and it should work

[mnsfldpaul]

Hi,

Sorry if this is a basic question but how do you get, sky/google mail to forward email to a client ?

Paul

[IWasNotTheEnemy]

once logged into your inbox, they'll be the option in the top right corner saying 'settings'

click on this and go to the 'Forwarding and POP' section

then on the 'POP Download' section, select 'Enable POP for all mail'

click save changes

that should be it...(this is based on normal Googlemail - I don't have Sky/googlemail but should be the same)

[Lightening-Easing-Burdens]

Here is your Sky Broadband & Email via outlook 2007, 2003 & Express COMPLETE & TOTAL HELP!

This is for anyone That needs help with sky broadband *email services.

Today’s Date is: 24th May 2008 -12:30PM

IF you have a Freeserve, Wanadoo or Fsworld (now orange!) email account & download your email messages via Outlook 2007, 2003 or Express, Then this is for you!

-Peace & enjoy.

*Leave your original email logon settings as they where before you joined sky broadband.

i.e. Your user name, email address, incoming server & password.

The ONLY ONE that you will NEED to Change is this:

YOUR SMTP:

To: smtp.sky.com

..Follow these simple steps for guaranteed email sending & downloading via sky broadband results.

To Send: (These are your settings!)

- Pop.freeserve.com
- smtp.sky.com

*Leave your Sever Port Numbers as they were. (Common default sending.)

Incoming Port: 110
Outgoing Port: 25

DO NOT AUTHENTICATE ANYTHING!

To make sure of NO Hick ups or SHADOWS OF A DOUBT!

..Click Here & follow the on Screen instructions. They are very Simple & will UNLOCK your settings & computer for perfect compatibility.

www.sky.com/unlock

*From the computer on which your logins are failing, go here: www.sky.com/unlock.
- Type in your Sky Email username (EXCLUDE the @sky.com)
- Type your Password
- FILL in the letters from the distorted picture.
- You would have then successfully logged in
- Restart your Outlook Email Program
- & start to download your mail.



For SKY email Downloads to your OUTLOOK 2007, 2003, Express or any outlook:


YOU MUST LOG INTO SKY EMAIL ACCOUNT FIRST TO SET YOUR EMAIL SETTINGS THEN YOU WILL BE ABLE TO SEND, RECEIVE & DOWNLOAD YOUR SKY EMAILS VIA OUTLOOK 2007, 2003 & OUTLOOK EXPRESS!

(If you are having trouble at this part, go here: https://www.google.com/a/sky.com This link accesses via the same thing via Google. –SKY asked Google for help with email set up. Enter your username and password, then click the: I am not an administrator & you’ll be straight in at your SKY site web mail.)

Your frustration is coming/ nearing an end.

Once you’ve logged into your sky email account via the sky web page/ site with your user name & password, go to the mail settings section (it is located in the top right hand corner in a light blue coloured font.)

Once there, there will be a darker royal blue subject heading.

Click on the subject heading: Forwarding and POP/ IMAP

1. In the FORWARDING section: Disable Forwarding.

2. In the POP Download Section: Enable POP for all mail (even mail that's already been downloaded)

3. In the IMAP Access: Disable IMAP

4. Save Changes! –VERY IMPORTANT!!!!!!!!!!

Once this basic setting/ configuration is done, you are Home free!

This is the Last Section & you will be good to go.

Go to your outlook 2007, 2003, Express & follow these instructions:

Tools – Options – Mail Setup – Email Accounts – Change:

Your Sky setting should be:

Your Username = (SKY) Full email address including the @sky.com
Your Email = (SKY) Full email address including the @sky.com
Your Incoming Mail Server (POP3): = pop.tools.sky.com
Your Outgoing Mail Server (SMTP): = smtp.tools.sky.com

Now Click on More SETTINGS.

Click on the Outgoing Server Tab & Tick MY Outgoing Server (SMTP) Requires Authentication.

Highlight, tick or place a dot in the: Use the same settings as my incoming mail server.

Now Touch The ADVANCE TAB.

SET Your Server port Number to 995 & Tick the THIS SERVER REQUIRES AN ENCRYPTED CONNECTION (SSL)

Below this section:

Set your OUTGOING SERVER TO: 465 & set the encrypted connection to SSL!

Click ok & you are good to go.

Happy Emailing - Sending - Retrieving - downloading.


Lightening-Easing-Burdens.