New Sky Email SMTP and POP Settings (powered by Google)

[NewsreadeR]

These settings will only be needed once you have been upgraded to the new Sky Email, powered by Google.

pop.tools.sky.com

smtp.tools.sky.com

Sky.com - Customer Support>Broadband>Article

Configuring your email client: Outlook Express and Outlook 2002 (Windows only)

1. Enable POP in your Sky Email account.
2. Open Outlook or Outlook Express.
3. Click the Tools menu, and select Accounts...
4. Click Add, and then click Mail...
5. Enter your name in the Display name: field, and click Next.
6. Enter your full Sky Email address (username@sky.com) in the Email address: field, and click Next.
7. Enter pop.tools.sky.com in the Incoming Mail (POP3, IMAP or HTTP) server: field. Enter smtp.tools.sky.com in the Outgoing Mail (SMTP) server: field.
8. Click Next.
9. Enter your Sky Email username (including @sky.com) in the Account Name: field. Enter your Sky Email password in the Password: field, and click Next.
10. Click Finish.
11. Highlight pop.tools.sky.com under Account, and click Properties.
12. Click the Advanced tab.
13. Check the box next to This Server Requires A Secure Connection (SSL) under Outgoing Mail (SMTP).
14. Enter 465 in the Outgoing mail (SMTP): field.
15. Check the box next to This Server Requires A Secure Connection (SSL) under Incoming Mail (POP3). The port will change to 995.
* The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field.
16. Click the Servers tab, and check the box next to My Server Requires Authentication.
17. Click OK.

[NewsreadeR]

Configuring your email client: Outlook Express and Outlook 2002 (Mac Users)

1. Enable POP in your Sky Email account.
2. Open Outlook.
3. Click the Tools menu, and select Accounts.
4. Open the Mail tab, and click New.
5. Click Mail in the New menu.
6. Click Configure Account Manually.
7. Select POP, and click OK.
8. Enter your name in the Name: field
9. Enter your full Sky Email address (username@sky.com) in the Email Address: field.
10. Enter your full Sky Email address (username@sky.com) in the Account ID: field.
11. Enter pop.tools.sky.com in the POP server: field.
12. Enter your password in the Receiving Mail Password: field.
13. Check the box next to Save Password.
14. Enter smtp.tools.sky.com in the SMTP server field.
15. Select Click Here For Advanced Receiving Options.
16. Check the box next to This POP Service Requires A Secure Connection (SSL).
* The port will change to 995. Close this portion of the dialogue box.
17. Click Check Here For Advanced Sending Options.
18. Check the box next to SMTP Service Requires Secure Connection (SSL).
19. Check the box next to Override Default SMTP Port, and enter 465 in the Port: field.
20. Check the box next to SMTP Server Requires Authentication.
21. Leave the default Use Same Settings As Incoming Mail Server button selected.
22. Close this portion of the dialogue box, and then close the configuration dialogue box.

http://mysky.sky.com/portal/site/sky...tentid=1133910

[NewsreadeR]

Configuring your email client: Outlook 2003

1. Enable POP in your Sky Email account.
2. Open Outlook 2003.
3. Click the Tools menu, and select E-mail Accounts...
4. Select Add A New E-mail Account, and click Next.
5. Choose POP3 as your server type by clicking the radio button, and click Next.
6. Fill in all necessary fields to include the following information:
User Information:
- Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
- Email Address: Enter your full Sky Email address (username@sky.com)
Server Information:
- Incoming mail server (POP3): pop.tools.sky.com
- Outgoing mail server (SMTP): smtp.tools.sky.com
Login Information:
- User Name: Enter your Sky Email username (including @sky.com)
- Password: Enter your Sky Email password
7. Click More Settings... and then click the Outgoing Server tab.
8. Check the box next to My Outgoing Server (SMTP) Requires Authentication and select Use Same Settings As My Incoming Mail Server.
9. Click the Advanced tab, and check the box next to This Server Requires An Encrypted Connection (SSL) under Incoming Server (POP3).
10. Check the box next to This Server Requires An Encrypted Connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
11. Click OK.
12. Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', and click Close.
13. Click Next, and then click Finish.

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Configuring your email client: Thunderbird 0.x

1. Enable POP in your Sky Email account.
2. Open Thunderbird, and select Account Settings... from the Tools menu.
3. Select Email account, and click Next.
4. Enter your full name in the Your Name: field. Enter your full Sky Email address (username@sky.com) in the Email Address: field, and click Next.
5. Select POP as the type of incoming server you are using. Enter pop.tools.sky.com in the Incoming Server: field, and click Next.
6. Enter your Sky.com username (including @sky.com) in the User Name: field, and click Next.
7. Enter a name for your email account in the Account Name: field, and click Next.
8. Verify your account information in the dialogue box, and click Finish.
9. Select Server Settings listed beneath your new account.
10. Check the box next to Use Secure Connection (SSL), and ensure that 995 appears in the Port: field.
11. Select Outgoing Server (SMTP) listed beneath your new account.
12. Enter smtp.tools.sky.com in the Server Name: field under Outgoing Server (SMTP) Settings, and enter 587 in the Port:field.
13. Check the box next to Use Name And Password, and enter your Sky Email username (including @sky.com) in the User Name: field.
14. Select TLS under Use Secure Connection, and click OK.
15. Verify that the information listed under 'Congratulations!...' is correct, and click Finish.

[Smithy99]

I have set that up but get the same message when I try to log in there aswell:- Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

It seems that my password or username is wrong, don't know why it would change. Is it the same as the My Sky password? That is the only thing that I have changed recently.

Antony

[Alan b]

Antony, have you been upgraded to the new email powered by Google. If not then you should not be using these settings as they will not work for you.

[NewsreadeR]

Alan these settings are for the new Powered by Google Email, as per Sky's website.

[Alan b]

Yeah I know that but shouldn't we wait until our accounts are switched over to Google before using these settings ?

[NewsreadeR]

Yes of course, I just reread your post and now know what you mean't

I read it the other way around.

[Diana0]

I have recently subscribed to Sky, but would like to continue to use Outlook. I have tried and tried so far without success. I have downloaded instructions from the internet and followed them exactly. Is there a helpline that would talk me through it?