Just had Sky Broadband activated. What can I expect?

[dankargo]

I guess DLM is well and truly underway on my line. Wasn't getting any change in stats over the past few days but today the stats say this. Is it normal for the speed to drop? Started out on activation day at 4.0Mbps and now getting 2.5.

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 42671 54971 0 15 127 12:49:09
LAN Up 6050032 3891332 0 5029 2707 124:00:50
WLAN Up 2610555 1738334 0 4810 571 124:00:29
ADSL Link Downstream Upstream
Connection Speed 3069 kbps 576 kbps
Line Attenuation 54.0 dB 32.5 dB
Noise Margin 8.4 dB 10.5 dB

[Scubbie]

Did you manage to take any photos of the wiring? This may be an issue.

[Isitme]

There is an adaptor on the ADSL side of the microfilter to allow the Sky+HD box to be connected to the phone line as well as the telephone.

Do you mean you are using an RJ11 adapter to plug the Sky box into the ADSL port? If you are, take it out right away. The ADSL port is not filtered and the Sky box must be plugged into a filtered port. If it is not it will give no end of problems. Use a 2 way splitter plugged into the phone side of the filter.

The downstairs socket looks like your master socket, this should give the best speed, or noise margin.

[dankargo]

My broadband speed has just continued to get worse by day during DLM. We've gone from a stable 4mb connection on activation day to 2.5 meg ( 2698 kbps (337.3 KB/sec ) Upload Speed: 488 kbps (61 KB/sec ) - I thought DLM was supposed to increase speed over the 10 days not make it worse? Its frustrating as I know the line is perfectly capable of 3.5-4Mb speed as I had this with my other ISP.

Would it be worth me rebooting?

System Up Time: 168:18:21
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 2110202 3631807 0 308 980 57:06:40
LAN Up 7902102 4900419 0 6296 2177 168:18:21
WLAN Up 4522590 2881947 0 2194 618 168:18:00
ADSL Link Downstream Upstream
Connection Speed 3069 kbps 576 kbps
Line Attenuation 54.0 dB 32.5 dB
Noise Margin 8.1 dB 10.0 dB

[IWasNotTheEnemy]

It depends if the switch to ADSL2+ actually suits the line. In your case I'd say it doesn't

Answer the other questions you've already been asked and we'll go from there

[dankargo]

Yes, your right. Was meant to answer some of these in this mornings post but the speed issue really frustrated me so I apologise

I haven't had a chance still to take photos of the wiring but I'm hoping I will be able to do this tomorrow.

As far as I'm aware I'm not using an RJ11 adapter to plug the Sky box into the ADSL port. I have the filter connected and on the ADSL port I have a telephone adaptor connected which allows me to connect the telephone and also the Sky+HD line.



Here are my stats, does the WAN uptime indicate that DLM may have completed?

[dankargo]

Would it be worth me calling Sky now and asking if I can be profiled to G.DMT at 4Mbps? My WAN uptime as of this morning is over 78 hours.

[Scubbie]

It's up to you. I was thinking that you may have wanted to see if your telephone wiring could be improved first.

If this is the case, you may be able to squeeze a little more from your connection.

Since your WAN Uptime is over 78 hours, then it does appear that the initial DLM period has completed though.

[Isitme]

Referring to your photo,where is the router plugged in?

[dankargo]

Referring to your photo,where is the router plugged in?

Hey, the router is plugged into the extension socket upstairs. I did have it plugged into the master socket when DLM began but then I noticed the broadband stopped working after a few hours and the @ symbol on the router was flashing red, the stats were showing 0kbps/0kbps.

I then tried my extension socket upstairs as advised by Sky support and the broadband was working stable. Only issue is that DLM made the connection speed keep dropping.

I'm not sure whether it was the telephone adaptor causing the broadband to drop off on the master socket downstairs or whether it was DLM trying to increase the speed but my line couldnt cope with it on ADSL2+.

If DLM has completed then should I try connecting the router downstairs and post the stats?