Sky to perform a spot of ADSL line management on some 300,000 lines

[NewsreadeR]

Unofficial

Sky are getting ready to perform a spot of ADSL line management on some 300,000 lines. This is to reprofile them to get them working to the best capability. For many this will be good news. For some it will mean a speed decrease if the line is misconfigured. The process is going to be automatic and will continue across the entire network eventually.

Another issue, not associated with that at all, is a problem at the hands of BT Openreach and Wholesale that affects not only Sky but other ISPs also. What it amounst to is that a new ADSL service is delivered on BT Connect using their IPStream Home 200 service which is capped at 256Kbps. It is due to a problem where a new BT line is being provisioned with ADSL and Openreach + Wholesale do not have all the line details, so BTW "suggest" the Home 200 service which automated systems, like Sky's, accept and order against. Sky then have to upgrade the customer to Mid or Max which takes a while and costs Sky. Eventually the BTO and BTW systems get into sync and would allow a original ADSL order at whatever speed the line is capable of.

A test of this is for the customer to check their line against anyone's ADSL checker and if it says something like " you line can only operate at 256Kbps..." then regardless of what they order from Sky it is 256Kbps that they'll get. But Sky will normally capture that fact and upgrade the customer automatically subsequently.

[ashleyrunt]

Will we know when this has happen to our line ?

[Alan b]

I wonder if this is why I had connection issues on Monday evening. This has started already has it ?

[NewsreadeR]

Hi Alan and Ashley, absolutely no idea. The info above is absolutely everything we received tonight, apart from the additional text that accompanied it, informing us.

Whether or not this has already started or not, I am not too sure, but thinking about it, some of the threads on SkyUser over the last few days, could well mean that it has already started.

[richone54]

when i first read the thread, i did think it might explain why so many connect customers seem to have rubish throughput, but reading over it again i now see it as new customers and i think it may be coincidence

[NewsreadeR]

Just to confirm, unofficially, this has not started yet.

[Yak]

Originally Posted by NewsreadeR

Unofficial


A test of this is for the customer to check their line against anyone's ADSL checker and if it says something like " you line can only operate at 256Kbps..." then regardless of what they order from Sky it is 256Kbps that they'll get. But Sky will normally capture that fact and upgrade the customer automatically subsequently.

Links to some good adsl checkers might be useful for some members.
(me included)
I used Samknows Broadband - Comprehensive Broadband Information when I checked my line. Nildram used to have one too, but you now have to go through the ordering process to get too it (i.e. tis a bit convoluted)

Also (just checked 'samknows') you can't get a result if there is a service already on your line.

Cheers

[naza911]

I got a little confused while reading the thread. This re-profiling is ONLY for people who are connected on the Sky Connect Package, in other words connected to BT's Equipment and not people who are on LLU with sky, so have either the Base, Mid or Max Package right? I far as I know the LLU service does not use BRAS profiles or are they looking at all the lines to change caps and settings for the lines?

[NewsreadeR]

Just to clarify, the reprofiling is for Sky's own LLU kit only.

[Sc00by22]

Sky already have reconfigured my line last month, It was having some serious problems with drop outs and they fixed it all up, Hopefully this doesn't mess it up again