Sky to perform a spot of ADSL line management on some 300,000 lines

[woffle99]

Originally Posted by jonny1310

I think you missed my point completely what i said was you were basically blaming the sky staff of fobbing you off when they are trying to help you,
and by the way those errors on your line that you said were notthing to you probably were picked up by DLM and this is why your speed has been reduced this much. I just have one more thing to say those errors could be why DLM is on your line in the first place.

Unfortunately it is standard tech support to force all users down a standard procedure regardless of their level of competence (the user I mean) or what they are actually saying. This may not be actual fobbing off, but it is bloody annoying when you actually work in IT and know what you're talking about (most of the time anyway ). I am willing to concede that it sounds plausible, if not likely, that having the router on an extension was causing errors that qualified me for the DLM process, even though those errors were having no effect at all on my actual experience.

I actually agreed with Netgeezer's fairly lengthy post a while back, and I'd like to defend him from any accusations of trolling (or coming close to trolling ). It is Sky's network and they can do with it what they like. I can see the benefit to them of stabilising unreliable connections at a lower speed as this will mean less calls to tech support from less tech-savvy users. It may even be that the 'errors' on peoples lines may have been having an impact on the network, even if they wern't having an impact on the users with the 'errors' themselves, though I find that extremely unlikely. It is their call whether to totally mis-manage this whole DLM procedure and alienate a large number of their customers, but I don't think it's a particularly good call. However they may save more from reduced tech support and bandwidth costs than they lose from people going elsewhere, in which case it's a worthwhile trade.

I think we're all just a bit disappointed really. I was happy with my broadband and with Sky generally. I don't want to move elsewhere particularly because it's a pain in the rear and there's no guarantee what you will get from someone else. I quite liked the fact that I could sync at 10am and get close to 4mb and then come evening the connection would gradually get worse and I would reboot to sync at a lower more stable speed. I felt in control of my connection and appreciated the choice and flexibility. That's now all been lost and I'm more sad than angry

[Brian69]

Hi Woffle99.
It's not your or Sky's fault that we live in a world where most of their customers have not the slightest idea of how BB works, so tech support has to be geared towards them. I know what you mean about being in control of your connection, and if mine were at all unstable, I would like to adjust my SNR, with Sky's blessing, and not have to bother tech support and forget about DLM. But Sky is not a bespoke service, and for £10 a month, it would take a lot to shift me.
I agree with you about Netgeezer, in many ways he reminds me of my late father, who (way off topic for a moment) had an odd idea about capital punishment, he could see no point in hanging murderers, but throught those who committed motoring offences should be hung as this would result in fewer deaths on the roads, and after the first dozen or so,would be seen as a real deterant.

[IanMax]

Originally Posted by woffle99

It is Sky's network and they can do with it what they like. I can see the benefit to them of stabilising unreliable connections at a lower speed as this will mean less calls to tech support from less tech-savvy users.

Its a good job that sky have not stated the above because i would be the first to leave as the £10 i pay per month is for my service which sky HAVE to provide me with.

You are practically saying that sky could reduce everyones connection to 1mb and not give a valid reason why they are doing it, and you would agree with it.

This whole dlm thing is a joke. The obvious implemetation of this dlm was not thought out at all and should have been for people with bad connections only, Why even do this on anything greater than 8mbs, and why not e-mail anyone. They send me enough e-mails of latest offers and whats on sky but for something important they just keep quiet. I would not of even heard about this dlm if it wasn't for skyuser, at no point ever have i heard or had any news about this from sky.

I dont want any new sky features, vod, voip , skyplayer whatever, i want my connection to be as it had been for 10 months after calling tech support numerous times for caps to be lifted etc... i dont think i should have to phone sky yet again to be told i am on dlm and they can do nothing about it. How has this benefitted me the customer.

On a side note, Sky made ( profit ) £150 thousand pounds just from tech support phone calls 0844 / 0870 .... i dont know if that was a year or 6 months... but I wonder how much they made just from dlm being introduced?

I may move away from sky BB if they dont leave things alone.

[old bill]

AHHHHHH. The DLM has just capped my speed from 8.5 now down to 3.5. This system is truly C--P. I dont know about DLM I know the Sky are being very DIM about this. I think its mac code time.

[IWasNotTheEnemy]

personally i'd wait it out...it's only a matter of time until all ISPs use DLM so probably best stick with the first otherwise it'll always follow you around...

[Guesswot]

My synch speed has dropped by 2 and my actual speed by 3.5. Not happy. Had superior speeds with Plusnet and previous ISP IDNet.

[woffle99]

Originally Posted by IanMax

Its a good job that sky have not stated the above because i would be the first to leave as the £10 i pay per month is for my service which sky HAVE to provide me with.

You are practically saying that sky could reduce everyones connection to 1mb and not give a valid reason why they are doing it, and you would agree with it.

This whole dlm thing is a joke. The obvious implemetation of this dlm was not thought out at all and should have been for people with bad connections only, Why even do this on anything greater than 8mbs, and why not e-mail anyone. They send me enough e-mails of latest offers and whats on sky but for something important they just keep quiet. I would not of even heard about this dlm if it wasn't for skyuser, at no point ever have i heard or had any news about this from sky.

I dont want any new sky features, vod, voip , skyplayer whatever, i want my connection to be as it had been for 10 months after calling tech support numerous times for caps to be lifted etc... i dont think i should have to phone sky yet again to be told i am on dlm and they can do nothing about it. How has this benefitted me the customer.

On a side note, Sky made ( profit ) £150 thousand pounds just from tech support phone calls 0844 / 0870 .... i dont know if that was a year or 6 months... but I wonder how much they made just from dlm being introduced?

I may move away from sky BB if they dont leave things alone.

I didn't say I agree with it, as I quite clearly don't. What I said is that I think I can understand Sky's motives for doing it. I'm currently waiting for a call back from Customer Solutions to see what they are going to do for me, especially as I finally got around to ripping the uneccessary wires from all of my phone sockets, and as a result my router (via the rather handy Mognuts web page/util) is now reporting my max possible speed as 5mbits as opposed to the 3mbit it was reporting before, and the 2mbits I am currently getting.

I shall post here to let you know how I can get on, so that people can decide whether it's worth the hassle of contacting Sky about this.

[Shivinski]

Well I was getting slow internet for the past month or so (384Kbps with MAX package) when a user on this forum told me I might be DLM'ed...So, today I phoned Sky, and they told me the that my line was DLM'ed last month, the DLM started on the 4th of June, and ended on the 16th June....but...that my line is still "unstable". And they where unable to provide me with a timeframe for when it would be 'stable' again.

Just wondering if anyone else has had this, and how long its taken to solve!?!

[Guesswot]

Could be that Sky is unstable and most of our lines are OK.

[Guesswot]

To continue, spoke to Sky, they cut me off. Wrote to SKY, they rang me, 20 min. conversation, no satisfaction. Told them they had 'til end June, to put it back to a superb, satisfying line, that I had experienced since being with them (a few little hics), time has passed and it looks like I shall be asking for 2Mb for free, at least no charge or hassle. Maybe any ISP. What have they done to their customer support? Running direct to test socket now to triple check!! No difference.