Sky to perform a spot of ADSL line management on some 300,000 linesThis is a discussion on Sky to perform a spot of ADSL line management on some 300,000 lines within the Sky & DLM forums, part of the Sky Broadband help and support category; IF DLM is still running it will undo what was done - hence why Sky aren't meant to configure lines ...
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25-06-08, 05:26 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
IF DLM is still running it will undo what was done - hence why Sky aren't meant to configure lines until finished...
if it's finished then they can set it to anything cause it's not gonna start again from what i can gather...
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25-06-08, 05:27 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
Originally Posted by Cycobac
Hi.. my attenuation has increased to the following, it was normal between 46-48, also sync was normally below 4922, sky told me the had to cap my speed this was about a month ago. when i spoke to them. i did phone sky they said my line was on DLM as of yesterday. Does this mean i am on ADSL2, i have netgear ver 2. How can i check ? on Network type it does say ppoa.
Thank you.
Cyco
URL=http://www.speedtest.net]  [/URL]
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 169680 308371 0 236 6526 18:09:26
LAN 100M/Full 274899 142391 0 4373 135 24:52:28
WLAN 11M/54M 279454 185725 0 3821 299 24:52:14
ADSL Link Downstream Upstream
Connection Speed 5238 kbps 412 kbps
Line Attenuation 50 db 15 db
Noise Margin 7 db 19 db |
yes you're on adsl2+...upstream would say 416kbps otherwise...
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25-06-08, 05:53 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Well finally DLM has finished. 
Well called up SKY to reverse the DLM they did on my line AGAIN  . Explained to them that I have called timelessly again and again, day after day for them to reverse the DLM and after those costly calls its not getting me anywhere. They said that they would get somebody to call me after 72 Hours.
20 days + 1 day + ANOTHER 1 DAY + ANOTHER 1 DAY + 72 HOURS (3DAYS) = ME VERY VERY VERY ANGRY
So I thought I will call them again (this time with the ART OF CONVERSATION SWITCHED ON  ). First Thing I said I WANT TO TALK TO THE MANAGER.
He tried so hard to calm me down and then he told me to explain my (LONG) Frustrated story.
After 11 minutes he said that somebody will call me @ 7.00pm GUARANTEED.
So from 72 Hours it went down to 7.00pm today.
Moral of the story tell them you want to speak to the Manager.
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25-06-08, 05:54 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
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Moral of the story tell them you want to speak to the Manager.
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Or read your PM's on SkyUser - I sent you one the other day
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25-06-08, 05:55 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
why'd you get angry? Sky can't help it if DLM goes longer than it should...
i'd MUCH rather talk to someone who's calm as an angry customer just asks for trouble...
and when you say 'undo the DLM' - if your line was worked on with DLM running no wonder it changed back - hence the process of NOT MAKING CHANGES whilst DLM is in progress...
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25-06-08, 05:56 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
Originally Posted by NewsreadeR
Or read your PM's on SkyUser - I sent you one the other day |
Yh I no, I replied back to that
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25-06-08, 05:57 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
Originally Posted by IAmNotTheEnemy
why'd you get angry? ..........................................
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Who said I got angry. After I put the phone down i was angry. While the conversation was going on, I didn't show my anger at all
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25-06-08, 05:58 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
Originally Posted by miahm2
Yh I no, I replied back to that
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DOH!
Of course you did. I have sent you another.
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25-06-08, 06:00 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
Originally Posted by miahm2
Who said I got angry. After I put the phone down i was angry. While the conversation was going on, I didn't show my anger at all
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sorry, cause you said you were angry i assumed you were...my bad!!
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25-06-08, 06:06 PM
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines
Quote:
Originally Posted by IAmNotTheEnemy
sorry, cause you said you were angry i assumed you were...my bad!!
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No probz
What you said b4 is very true.
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