Sky to perform a spot of ADSL line management on some 300,000 lines

[astra]

They did the same with mine Bill but apparently they should not do it whilst DLM is running something about it will melt the polar ice cap and we will all die.. but he did and it worked and has been ok for the past 4 days now...

[Stumpy]

Originally Posted by Stumpy

Well my line has had no loss of signal for almost 3 days now ... yet I'm still running at the same speed of 384Kb - think the DLM on my line is stuck or something. Needs a good kicking to get it going again ...

Think someone has just given it a kick! In the last 15 minutes or so it has lost connection (proper lost connection, not just a slight glitch in downloads ...) 4 times. It went up to 3800 and is now at 3Mb ... wonder how fast it will go back down to 0.3 again?!

I have noticed that, when you check the router stats, when its just chugging along not doing much, it seems to have a retrain reason "8000", whereas I get lots of loss of signal on retrain reason "1" - don't know if this is coincidence or not, as I have no idea what these codes mean.

Uptime 1184084.65 1179404.96
Wan up 1184073.94 1179397.86
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 3072 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime

Oh --- look - just noticed no longer on ADSL2.

Smashing. So after all that, they've chucked me off DLM, first thing that happens is I get disconnects and errors, and lose almost 1Mb.

[Stumpy]

Just spoken to Sky. Yup. DLM has finished on my line. Yippeee!!!!

The verdict? Waste of time. Hopefully they learnt something (probably, "it doesn't always work"). But basically DLM left my line at 384Kbps and they have manually reset it ... and guess what? They think it can probably get up to a maximum of about 4Mb. What was I on before they started? 3.9Mb.

I could have told em that and saved all the trouble.

I did suggest I should be paid by Sky for helping them work out how to use DLM. The answer? "nice try, but no, sorry"! hehe.

[rep-786]

DLM has also finished on my line so the tier 1 lady said but saying that i was put to tier 3 ( CST ) she said its " almost complete" but i got my line configured back to the old speed but im getting 764 upstream as to 768 i got before i was told that's what is set on but ne ways happy days!

[Brian69]

I'm pleased for you Stumpy. Of all the people on here, you seemed to suffer the most. Once the dust has settled Sky really should look at a couple of free months (tv as well) for everyone who has been on this trial. (pig doing aerobatics outside window)

[IAmNotTheEnemy]

Originally Posted by Stumpy

Just spoken to Sky. Yup. DLM has finished on my line. Yippeee!!!!

The verdict? Waste of time. Hopefully they learnt something (probably, "it doesn't always work"). But basically DLM left my line at 384Kbps and they have manually reset it ... and guess what? They think it can probably get up to a maximum of about 4Mb. What was I on before they started? 3.9Mb.

I could have told em that and saved all the trouble.

I did suggest I should be paid by Sky for helping them work out how to use DLM. The answer? "nice try, but no, sorry"! hehe.

the staff aren't the problem - it's the system written to process the DLM that's screwed!! still, all's well that ends well

[NewsreadeR]

Originally Posted by Stumpy

Just spoken to Sky. Yup. DLM has finished on my line. Yippeee!!!!

Pleased for you, yours was one of the worst cases documented on here.