Sky to perform a spot of ADSL line management on some 300,000 lines

[chrcol]

Originally Posted by IAmNotTheEnemy

yes they can be the procedure is for tier 1 to check first and if it's in progress to inform the EU and leave it at that...the fact they ignore this means we get it in the ear cause people 'shoot the messenger'...

and you CANNOT be taken out of the process at present...some CST agents are going against protocol and reconfiguring lines but the DLM will just change it again. once it's finished it can be changed but not during...

Hmm am I right in thinking this is more like the BE dlm rather than BTs dlm.

BE dlm runs for first week or so on line configures it and is then off, line stays at whatever dlm configured it at or if changed by BE staff.

BT dlm runs 24/7 and reacts to things like frequent resynchs.

Sky dlm on this trial runs for 20 days and is then off similiar to BEs dlm, after the trial will it be on 24/7 or a 20 day thing?

[IWasNotTheEnemy]

from what I can gather it's a constant thing...it'll look at the line over the course of a day and change if needed - like BT does...

having said that, I might be wrong...

[garyhopkin]

120 hours steady connection on dlm and counting no resync or reprofiling happened.

[iangilf]

not bad originally synced at 16382 and then 14332 and now 12285 getting lower and lower sky are getting beyond a joke i had no problems when it was at 16382 proper rubbish now dlm should of been tested properly b4 it was put on us customers i had no problems on 16382 when i was with ukonline on there upto 24 mbit i was syncing at 17+ meg now all this grrrrrr why cant they just leave it alone

[Monday]

DLM error?

First day of DLM speed was 3755/412. After a small power cut the next day, it has not changed the sync since, so now my downstream is uncapped. But getting a few drop outs but speed pretty much the same, and accumulated 7K of errors at one point.

[Stumpy]

Mine doesn't appear to have changed for at least a week.

Channel: FAST, Upstream rate = 412 Kbps, Downstream rate = 384 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 24.3 13.5
Attn(dB): 56.5 37.0
Pwr(dBm): 0.0 12.6
Max(Kbps): 3668 516
Rate (Kbps): 384 412

I have noticed the Max speed is a lot higher, and more what I would expect now on my line .... but it has never got anywhere near that since DLM started.

[donelson]

There are 44 pages in this thread currently... I looked at the first 8 pages and did not find the mentioned "method" to get Sky to fix this.

Could you please repeat the procedure to get Sky to set.... What?.... on my Sagem modem?

Should I ask them to set a speed or a noise margin?

This morning, I have 16 dB of noise margin, whereas four weeks ago I was running fine as low as 5dB...

Who should I call and what should I ask, thanks.

[Stumpy]

This IS Sky fixing it!

If your line is part of DLM (you could ring Sky to confirm this), then basically you just have to wait 10-20 days for it to end. Then, if things are a lot worse, you need to ring them back up and hope they can put your line back the way it was.

[donelson]

I'll call them - I've waited now for almost a month.

[richone54]

Originally Posted by donelson

I'll call them - I've waited now for almost a month.

If you have had the problem for a month, then it may be nothing to do with DLM, but down to a line isssue (and you line being capped)
may be worth starting a new thread and posting your router stats)