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Sky & DLM This is a discussion on, Sky to perform a spot of ADSL line management on some 300,000 lines within the Sky Broadband help and support forum; Please someone help me! Been with Sky BB for a year now on the mid package (up to 8mb, confirmed ...

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Old 03-05-08, 05:30 PM   #21
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

Please someone help me!

Been with Sky BB for a year now on the mid package (up to 8mb, confirmed by Sky). Been very happy up until now.

The past few days my speed has dropped dramatically. Used to download at 900-950 kbps (on good servers), but now can only ever achieve a maximum of 50 kbps. I've done a speed test at various servers on the Speedtest.net - The Global Broadband Speed Test site and it gives me figures that I'd expect from a 512 connection.

I connect using wireless and ethernet, I have reset the router, upgraded the firmware on the Netgear 834 router and nothing makes a difference. I have even check my microfilters and connected just using the master socket (disabling all the extensions).

I have phoned Sky twice now and they say there is nothing wrong with my line and I haven't been restricted. I also mentioned this article, but they have no idea about it.

Is anyone else experiencing these problems? I'm tempted to phone them and ask for my MAC code and cancelling all my Sky products as their BB is the only thing that makes me stay subscribed.

Please, Please help me!!

Many thanks, David

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Old 03-05-08, 05:53 PM   #22
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

Quote:
Originally Posted by grimwades View Post

removed full quote as it is directly above
Please, Please help me!!

Many thanks, David
I assume that you mean you used to be able to download at 900KB/s. That would defiantly mean an 8128kbps sync. Using Global servers may be the problem, they may have had some problems or you were using an international server. Test you speed here:
Namesco BroadbandMax ADSL Broadband Bandwidth speedtest | Test your ADSL Broadband connection speed

Hook your Router to the test socket, connect it to the socket at the back of the faceplate. I have written this article about improving you broadband speed. Click here to go to it. Only do it up to where it tells you to remove the faceplate. When you are at that stage, get you Sky TV box's phone modem cable and plug your router directly into the the test socket.

Go into the router setup at 192.168.0.1 and username and password is admin & sky unless you changed it. In there you should get a figure called 'DownStream Connection Speed' post that back here or PM me with it, also there will be a button at the bottom at the router page called 'Show statistics ' post them as well. The put everything back together and go and plug it into your normal socket socket with filters and do the same thing you did at the test socket, by going into the router setup page and getting the figures.

One other thing to check is your phone line. Switch of you modem but don't disconnect it from the wall. Dial 17070 from your phone and press option '2' for silent test. You should hear nothing at all, total silence. Wait a few sec's if the line IS silent then switch on the router and wait till it has connected to the internet, all the lights come on. If you get a buzzing noise on the phone line now, then one of your microfilters has gone. If the line remains silent then read the rest of my long article. If you have done everything and the problem is there, then something is wrong on sky's/BT's side.

Last edited by richone54; 03-05-08 at 05:57 PM..

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Old 06-05-08, 09:50 AM   #23
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

Is this line management caused by O2/Be and their recent announcement of LLU enabled exchanges with enhanced speeds and competitive prices? Maybe Sky are worried about capping their Max customers.
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Old 13-05-08, 07:46 PM   #24
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

A bit of an update for you, as per usual unofficial

Despite what some may have posted, there have been no test or live runs on the Sky network.

The adjustments or dynamic line reprofiling are likely to commence in July. The most likely method is to be speed adjustments, and these will by continuously automatically monitored and adjusted over time.

The objective is to get the best combination of reliability and speed for Sky Broadband Users. For some users, this may mean a slower connection, for others it will mean an improvement.

But effectively this will take away the human error that some customers have complained about on SkyUser, where their speed is set inappropriately low and then they have a fight on their hands trying to get this adjusted upwards.
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Old 17-05-08, 11:50 PM   #25
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

Very interesting. Back on Max. Capped, and not ADSL2+. My exchange will enable O2 LLU end June. So will try them probably. Shall try to persuade SKY to maximise the speed first. Am happy with Sky but ....
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Old 18-05-08, 02:51 AM   #26
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

Quote:
Originally Posted by NewsreadeR View Post
A bit of an update for you, as per usual unofficial

Despite what some may have posted, there have been no test or live runs on the Sky network.

The adjustments or dynamic line reprofiling are likely to commence in July. The most likely method is to be speed adjustments, and these will by continuously automatically monitored and adjusted over time.

The objective is to get the best combination of reliability and speed for Sky Broadband Users. For some users, this may mean a slower connection, for others it will mean an improvement.

But effectively this will take away the human error that some customers have complained about on SkyUser, where their speed is set inappropriately low and then they have a fight on their hands trying to get this adjusted upwards.
Will it be possible to opt out such line management?

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Old 18-05-08, 11:13 AM   #27
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines

Over the last 3 days i have been getting a solid amber light on the router. On contacting Sky Help Desk i was advised that their engineers are working in the exchange (littlehampton). The same has been happening to a friend of mine who is off the Kemp Town exchange.

So is this their planned ADSL Line management update for the exchanges!!

What I have found is everytime i get an ADSL signal back my Speed dropped from 9116 to 5688, but a quick reboot soon brought it back up to 9116.

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Old 18-05-08, 11:45 AM   #28
 
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Re: Sky to perform a spot of ADSL line management on some 300,000 lines