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    Glacial On-Demand Download speeds.

    This is a discussion on Glacial On-Demand Download speeds. within the Sky On Demand forums, part of the Other Sky help and support category; Originally Posted by lettice Is your computer sitting right next to the sky box and using wireless? If you have ...

    1. #11
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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by lettice View Post
      Is your computer sitting right next to the sky box and using wireless?
      If you have a phone or tablet on your wireless network, hold them near to the sky box and run a speedtest like speedtest.net would be the simplest way.
      ~50Mbps


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    3. #12
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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by Schrodinger56 View Post
      ~50Mbps
      Thats fine.
      Try steps 1 and 2 in the link below, clearing deleted items and do a planner rebuild, that has helped solve the problem for many over the years.
      https://www.sky.com/help/articles/fi...gs-and-planner

    4. #13
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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by lettice View Post
      Thats fine.
      Try doing a planner rebuild, that has helped solve the problem for many over the years.
      https://www.sky.com/help/articles/fi...gs-and-planner
      is that where you go to Services then press 0 then 1 then the STB goes through some procedure? This one https://skyepginfo.co.uk/HowToGuides/System-Reset.php

      The link you gave is no longer available.

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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by Schrodinger56 View Post
      is that where you go to Services then press 0 then 1 then the STB goes through some procedure? This one https://skyepginfo.co.uk/HowToGuides/System-Reset.php

      The link you gave is no longer available.
      Yes, sorry updated the link, not sure what happened there;
      https://www.sky.com/help/articles/fi...gs-and-planner

      It says;

      1. Clear deleted items

      Scroll to your Planner’s Deleted tab, highlight each recording and press yellow to permanently delete them.
      Unplug your Sky+ box for 60 seconds then plug it back in and try recording a programme.

      2. Rebuild your Planner

      Please note: This may interrupt recordings in progress.

      Press services, highlight help and select.
      Highlight Sky+ Rebuild and press select after you see the onscreen message. The Planner rebuild may take up to four minutes.
      Wait two minutes after the red standby light has appeared, then press sky on your remote. When the power light on your Sky box changes to green, try using your Planner to record and view recordings.

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      Re: Glacial On-Demand Download speeds.

      I'll try that now. Thanks.

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      Re: Glacial On-Demand Download speeds.

      No change unfortunately. I even did a whole system reset but a 950MB 23min programme in HD still doesn't become "Available" after a few % of it is downloaded.

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      Re: Glacial On-Demand Download speeds.

      Ok.
      See if you can find a small on demand prog like some in sky news that are a few minutes in length? They should download within a minute or two and be available with seconds.

      Are you sure there is not something else hogging your bandwidth.
      Suppose you could always get an Ethernet cable for the sky box, if your box allows.
      Not sure what else to check, others may be able to help further.

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      Re: Glacial On-Demand Download speeds.

      The irony is that if I want to download in SD the programme becomes "Available" within a couple of minutes, so clearly there's an issue downloading programmes in HD!!!

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      Re: Glacial On-Demand Download speeds.

      Do you or a neighbour have anything that uses the 2.4GHz band?

      I'm thinking along the lines of a Scart sender, telephone system, baby monitor or something along those lines. Whilst there are many which don't work in the 2.4GHz range, some do.

      I would also consider installing inSSIDer v2 or v3 (v4 isn't free, the older ones are). This might help to see just how busy the WiFi is in your area for Internet routers. The software doesn't let you know how busy the traffic is on any given channel though.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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