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    On demand issue - stays at 1%

    This is a discussion on On demand issue - stays at 1% within the Sky On Demand forums, part of the Other Sky help and support category; Hi, I've a recent issue where I am downloading a programme (28 mins and 1GB in size) whereby it stays ...

    1. #1
      Bono's Avatar
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      On demand issue - stays at 1%

      Hi,

      I've a recent issue where I am downloading a programme (28 mins and 1GB in size) whereby it stays on 1% for a while.

      If I go to planner, then download and select "pause all" then resume it then becomes available.

      Also, while I'm viewing the programme while it's downloading a message pops up and says your programme is downloading press select to view or back up to cancel.

      Is is this happening to anyone else?


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    3. #2
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      Re: On demand issue - stays at 1%

      Quote Originally Posted by Bono View Post
      Hi,

      I've a recent issue where I am downloading a programme (28 mins and 1GB in size) whereby it stays on 1% for a while.

      If I go to planner, then download and select "pause all" then resume it then becomes available.

      Also, while I'm viewing the programme while it's downloading a message pops up and says your programme is downloading press select to view or back up to cancel.

      Is is this happening to anyone else?
      Have you tried a planner rebuild?
      Definitely the first thing to try for this type of problem. If you're not sure how search on sky.com Help & Support.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

    4. #3
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      Re: On demand issue - stays at 1%

      Yeah, tried that and don't have any programmes in the deleted tab as I clear it out regularly. It seems to be fixed now for the time being. But strange why pausing the download and then restarting it resolved it for that particular download.

    5. #4
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      Re: On demand issue - stays at 1%

      Do you know what type of STB you have and the software it is running?

    6. #5
      Bono's Avatar
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      Re: On demand issue - stays at 1%

      It's a DRX 895 on the latest software/firmware. Seems ok now, but wasn't before.

     

     

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