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    upgrade sky plus or wait a few hours

    This is a discussion on upgrade sky plus or wait a few hours within the Sky On Demand forums, part of the Other Sky help and support category; Hi all I hope someone can help I unplugged my sky HD box for two weeks while I was away ...

    1. #1
      ondemand's Avatar
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      upgrade sky plus or wait a few hours

      Hi all I hope someone can help I unplugged my sky HD box for two weeks while I was away and now when I try to use on demand it says I need to upgrade to sky+ or wait a few hours.



      Its been over 48 hours and its still not working.


      The sky box is connected via ethernet cable and all is fine when I look under network settings.


      I phoned sky they tried a couple of things then asked if I wanted an engineer to come fix it for 65 pounds!


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    3. #2
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      Re: upgrade sky plus or wait a few hours

      Hope the lack of On Demand didn't spoil your Christmas.
      Does your Sky box operate correctly in every other way?
      In particular does live pause work and are you able to record and playback?
      Can you record a programme while you are watching a different channel?
      It is possible that you box could have missed a software upgrade (or downgrade) during the time that it has been switched off.
      Could you post the model and version numbers as shewn on the system details page?

    4. #3
      ondemand's Avatar
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      Re: upgrade sky plus or wait a few hours

      Just to update tried this morning and its started working again, I think it must have needed an update or something as seawright said.

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      Re: upgrade sky plus or wait a few hours

      try a system reset not full system reset then after reboot plug ethernet cable and wait overnight put the box in standby

     

     

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