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    Wifi connection disabled when using MINI SD501 box

    This is a discussion on Wifi connection disabled when using MINI SD501 box within the Sky On Demand forums, part of the Other Sky help and support category; I have received the free MINI SD501 wifi connection box from Sky. It is installed and working perfectly. However, our ...

    1. #1
      mikebpurnell's Avatar
      mikebpurnell is offline Sky User Member
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      Arrow Wifi connection disabled when using MINI SD501 box

      I have received the free MINI SD501 wifi connection box from Sky. It is installed and working perfectly. However, our iPhones have lost the link to our home wifi and when searching for the wifi address, our home wifi address does not show up in the list of available sites. It seems that the MINI SD501 requires the use of the entire bandwidth of our CISCO wifi unit. What can I do to restore wifi to my home as well as stay connected to Sky?


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Wifi connection disabled when using MINI SD501 box

      Strange.

      Which Cisco router are you using?

      Using inSSIDer are you using a clear WiFi channel or are are you sharing it with your neighbours?

      I have the Mini WiFi and it is connected to my router on the 5GHz channels. Both my laptops also use the 5GHz channels as well, my Android phone is mostly connecting to the 2.4GHz channel though. However it doesn't have an issue when connecting to the 5GHz channel.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      mikebpurnell's Avatar
      mikebpurnell is offline Sky User Member
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      Re: Wifi connection disabled when using MINI SD501 box

      Well, I seem to have fixed it..! Basically I reset everything by switching off and disconnecting, then methodically, one-by-one, switching on again, following all and any instructions. It all seems to work. However, I think this is because the user name and password on the Cisco MINI SD501 router I am using is now the "default" as set in the Cisco factory, i.e. not my own substituted user name. Thanks for your message. Cheers.

    5. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Wifi connection disabled when using MINI SD501 box

      Thank you for getting back to us on this.

      I am still a little confused. Is it possible you could send me a PM with the WiFi details which you used previously? I am wondering if there was an issue with the characters or something.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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