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    • 1 Post By shake

    Left Sky TV and they increased SKY Fibre by 2.50 (still in contract for SKY Fibre)

    This is a discussion on Left Sky TV and they increased SKY Fibre by 2.50 (still in contract for SKY Fibre) within the Sky Broadband forums, part of the Joining or leaving Sky category; I have just left SKY TV, and I got a letter yesterday saying my SKY fibre is going up by ...

    1. #1
      zaax's Avatar
      zaax is offline Sky User Member
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      Left Sky TV and they increased SKY Fibre by 2.50 (still in contract for SKY Fibre)

      I have just left SKY TV, and I got a letter yesterday saying my SKY fibre is going up by 2.50, as I don't have SKY TV.

      a) Where in there t&c's does it say Sky Fibre and no TV is 2.50 extra.
      b) If they do insist on this charge does it mean the Sky Fibre contract is cancelled - I still have 6 months to go.


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      Re: Left Sky TV and they increased SKY Fibre by 2.50 (still in contract for SKY Fibre)

      I think they have made a mistake. There is no discount for TV with fibre broadband as there is with ADSL. Query it and refuse to pay, or you will go elsewhere. Sky fibre is already more expensive than their competitors to increase it more would be madness.

      TomD


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      shake is offline Sky User Member
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      Re: Left Sky TV and they increased SKY Fibre by 2.50 (still in contract for SKY Fibre)

      Quote Originally Posted by Isitme View Post
      I think they have made a mistake. There is no discount for TV with fibre broadband as there is with ADSL. Query it and refuse to pay, or you will go elsewhere. Sky fibre is already more expensive than their competitors to increase it more would be madness.
      I to have had a letter saying that my "Sky Broadband subscription will increase by 2.50 from the date your Sky TV ends". We don't watch a lot of TV and with fibre unlimited we can use NOW TV for the odd SKY program.

      I called them told them that they were not permitted to do this and they argued for a while. I insisted that they send me in writing the bit in the T&Cs that allowed them to do this and they suddenly changed to "It won't apply in fibre cases and the letter was a mistake"

      Thanks Isitme
      Scubbie likes this.

     

     

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