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    cooling off period

    This is a discussion on cooling off period within the Sky Broadband forums, part of the Joining or leaving Sky category; Does sky broadband have a cooling off period or once active do you have to stay with them for 12 ...

    1. #1
      mccann85's Avatar
      mccann85 is offline Sky User Member
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      cooling off period

      Does sky broadband have a cooling off period or once active do you have to stay with them for 12 months ?


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    3. #2
      dholdi's Avatar
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      Re: cooling off period

      8 days.


    4. #3
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      Re: cooling off period

      Quote Originally Posted by dholdi View Post
      8 days.
      Well, I've been told there is a 30 day trial period in which you can cancel the service if not happy, or is that different?
      Last edited by nw1456; 28-01-11 at 12:47 AM.

    5. #4
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      Re: cooling off period

      Do you have that in writing? If not, I would go with the legally binding 8 days.

    6. #5
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      Re: cooling off period

      I think the 30 day period only applies when you also have Sky Talk rental.

      TomD


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    7. #6
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      Re: cooling off period

      Quote Originally Posted by Isitme View Post
      I think the 30 day period only applies when you also have Sky Talk rental.
      Could be. I found this on Sky Terms and Conditions - New to Sky

      "30 day Broadband and Talk Satisfaction Guarantee: You can cancel your Sky Broadband and Talk services at any time within the first 30 days of all your services being activated. You'll receive a pro-rata refund for any subscription you've paid but not any set-up charges or non-inclusive call charges. Your statutory rights are not affected. Guarantee does not apply to Sky TV or existing customers changing their current packages."

      This doesn't make it terribly clear if they are referring to them seperately or not. Calling sky for clarification results in "errr! Don't know" which is pretty much what I've come to expect from sky CS. It's as if nobody has ever asked this question before, which I find hard to believe.

      I've also been told that it's 14 days with 10 days to clear the line, and 28 days, as well as 8 days.

      One thing I can tell you for sure is, if I fall foul of the T&C's, regarding cancellation periods, someone will know the correct answer instantly!

     

     

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