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    been waiting 2 months for fone & bband heard nothin

    This is a discussion on been waiting 2 months for fone & bband heard nothin within the Sky Broadband forums, part of the Joining or leaving Sky category; hi im hopin someone can shed some light on this as sky customer services have no clue,they really are a ...

    1. #1
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      Arrow been waiting 2 months for fone & bband heard nothin

      hi
      im hopin someone can shed some light on this as sky customer services have no clue,they really are a downright disgrace, 2 months ago i ordered sky package tv fone & adsl bband (cant get cable) was told t would be sorted in 1 week and fone & bband 2 weeks later ,great or so i thought, the date for my fone activation came & went no letters from sky no reply 2 emails worst of all NO foneline, so i waste 20 tryin to call the cust serv from my cell only 2 find the cust serv fonelines were havin tech difficulties (ironic) 1 month after placing my order i get a call from sky but only for my credit card details, spoke to the guy he said, "oh youre order has been cancelled" by whom not by me, he apoligised and set up another date for foneline & engineer these dates came and went too, still no letters of explanation no reply 2 emails and worst of all NO damn bbad, again foned cust serv for an explanation, again "oh im sorry it has been cancelled" by whom i asked she didnt know so here i am 2 months later no further forward and with no clue what to do next, im seriously thinkin of givin tv box back to sky and urging family & friends to follow suit, can anyone tell me what could be going on here b.t issue? i dunno worst is sky dunno either
      thanx in advance


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    3. #2
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      Re: been waiting 2 months for fone & bband heard nothin

      Phone Sky Customer Relations, try this numer 08442 411 714. They can often get things sorted out which the Support lines can't.

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      Re: been waiting 2 months for fone & bband heard nothin

      Also, whilst we appreciate you want to get as much advice as possible for your problem please don't post duplicate threads, it becomes very confusing.

    5. #4
      nailzuk's Avatar
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      Re: been waiting 2 months for fone & bband heard nothin

      thank you neil mcl


      from neil mclean glasgow uk

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      Re: been waiting 2 months for fone & bband heard nothin

      Best of luck to you. It took me a little over two months before everything was sorted out and set up, something that takes a day or two in most developed countries.
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