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    Sky Portal - Adding Additional Emails

    This is a discussion on Sky Portal - Adding Additional Emails within the Sky Broadband Tutorial section forums, part of the Sky Broadband help and support category; Go here www.skybroadband.com and login: Once logged in click on MY PROFILE in the top menu, the MY PROFILE again ...

    1. #1
      Ratti3's Avatar
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      Sky Portal - Adding Additional Emails

      Go here www.skybroadband.com and login:



      Once logged in click on MY PROFILE in the top menu, the MY PROFILE again just below it.



      Login again (note you can skip the above two if you log in below first www.sky.com/portal/site/skycom/mysky



      Now click on EDIT MY SKY PROFILE



      You now have three options
      VIEW MY PERSONAL DETAILS - Change your details etc
      VIEW MY LOGIN DETAILS - Change your password etc
      Click on VIEW MY ADDITIONAL USERS



      Any users created will appear under active users.
      Click on SET UP AN ADDITIONAL USER



      Input your details, the email address is used to send you a welcome message



      The username will be your new sky email address and will be used to login.



      Success



      You can now login with the new account and check your emails (can take longer than one hour to activate).

      I also noticed that if you delete a user they are still active and can log in to the email and access your sky services.

      NOTE: If you do not get an option to create additional users then this is a problem with your account/sky portal. Sky will need to fix this. I believe they are aware.
      Last edited by Ratti3; 09-10-06 at 07:23 PM. Reason: Made changes


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    3. #2
      Flymckie's Avatar
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      Cool Accessing Sky portal

      Hi,

      I have set up my e-mail, changed the password that was sent but since then I have not been able to get in to the protal. I have called Sky BB a few times but they keept telling me there was a problem. I have been on Sky BB nearly a month now and have given up!

      Please advise.

      Cheers Fly.

    4. #3
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      youravinalarrrf is offline Sky User Beta tester
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      @Flymckie

      This might explain your current situation (as posted earlier by an undercover Sky Agent......lol)

      "The problems with the webmail, according to our own status page, is actually with the passwords being incorrect...so if you can't log in...there's very little we can really do. We do have a method set up for us to change the passwords...but it doesn't work! So we press the lovely button, it sends you a nice replacement, and it doesn't change it on the system...my advice is not to even bother asking for it to change until the problem is sorted (it is...kind of...just now, but not quite). Also, if you do have access...DO NOT CHANGE YOUR PASSWORD...it messes up the system, and usually means you can't log in all over again. "

      So a solution for you might not be too far away........maybe......possibly..........hopefully .

      To be honest I've seen schoolkids able to design better systems that actually work!!!!

    5. #4
      Ratti3's Avatar
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      The Sky portal is designed by someone else (its a CMPS), I can't remember who it is now but I believe they support it.

    6. #5
      Alan b's Avatar
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      I have finally managed to get in to add another user. Thanks for the guide by the way

    7. #6
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      Quote Originally Posted by Ratti3 View Post
      The Sky portal is designed by someone else (its a CMPS), I can't remember who it is now but I believe they support it.
      think pod1 did the site

      http://www.pod1.com/clients.php

    8. #7
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      I wish someone would tell me how to login to sky portal site, I have been trying everything, but no luck, pages just keeps refreshing

    9. #8
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      Alot of people are facing difficulties getting onto it! Apparantly people who have been with Sky for around +1Month can get on! Just keep trying, Though I bet there is not alot were missing!

    10. #9
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      I'm not too bothered about loging into the Sky Portal site, but I'm not sure my username and password are working, as I can't access my outlook e-mail also, did contact sky, but all they said was that they were having some problems with the Portal site

    11. #10
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      @thomsos

      if you have a password ie:

      abc450gth make sure you try the 0 as an O and vice versa, there have been reports the 0 is an O and the O is an 0.

      ie. number 0 and letter O etc - I'm confused now




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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