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How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

This is a discussion on How to setup the Ipod Touch / Iphone for Sky Emails (With Pics) within the Sky Broadband Tutorial section forums, part of the Sky Broadband help and support category; Thanks for the tutorial which was so easy to follow but I am still unable to receive and send emails ...

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  #11  
Old 04-03-09, 12:12 PM
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Unhappy Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Thanks for the tutorial which was so easy to follow but I am still unable to receive and send emails from my I pod touch !
I am getting an error message which says I cannot connect using SSL and then it is all down hill from there !!
Any ideas?
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  #12  
Old 04-03-09, 07:01 PM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Same here.... after following the tutorial it worked perfectly..... all of a sudden i cannot receive or send emails and get the same error message as above.

Tom where are you ??????
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  #13  
Old 04-03-09, 10:51 PM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Hi Guys,

Im very sorry I havent responded for a lil while and that I didnt respond sooner. I guess like most people life is busy in trying to find cash in order to buy the next loaf of bread eh lol.

I will take a look at this issue and see if I can replicate it. I will keep you posted with any updates and fixes.

Regards,

Tom.
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How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)
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Old 05-03-09, 01:57 AM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Hi Postie and Wedgie,

Ok I have had a look and the confusing part is it works fine for me.

So could I ask you both to confirm with me what settings you are both using please?
Also please include other variables such as, using it on a public AP or from home etc.

Im determined to get to the bottom of this but I need to replicate the problem first.

As for a couple of questions above that appear to be a little while old, I think I will see if I can achieve both and then create something to cover this for you.
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How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)
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  #15  
Old 05-03-09, 04:23 AM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Hi Tom.
Thanks for the reply.
My setting are exactly the same as yours given in the excellent tutorial. The out going and incoming servers are both the same.
In fact nothing has changed from the settings you provided, except that it is not able to connect to the server.
I am using it from home using a wired connecting from my router to the master socket using no extensions.
My router is the original netgear V1.

Cheers mate

Paul
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  #16  
Old 05-03-09, 10:49 AM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Hi Paul,
Im just swinging on this part you mentioned?

Quote:
Originally Posted by Postman Pat View Post
The out going and incoming servers are both the same.
Could you chec for me as they are meant to be different.

Incoming should be = imap.tools.sky.com
Outgoing should be = smtp.tools.sky.com

Cheers,
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How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)
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  #17  
Old 05-03-09, 11:12 AM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Also I forgot to mention that the ports need altering, but we can check this after having checked the incoming and outgoing servers.
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How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)
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  #18  
Old 05-03-09, 06:40 PM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Sorry Tom,
i didnt make myself clear.... All the incoming and outgoing servers are as you state, as i said nothing has changed from the original set up you so kindly wrote.
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  #19  
Old 05-03-09, 08:23 PM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

Hi Paul,

Ok, I think the best thing we could do one time is perhaps have a chat on skype? Its easier to problem solve something like this in a more realtime sort of way. Do you have skype and a headset ?
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A Word of advice :-
"Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)
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  #20  
Old 05-03-09, 10:13 PM
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Re: How to setup the Ipod Touch / Iphone for Sky Emails (With Pics)

sorry mate, no skype lol
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