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    ADSL line gone dead 3 days after activation :-(

    This is a discussion on ADSL line gone dead 3 days after activation :-( within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by flatpackedworld I Just read a number of posts all similar about line light being dead. Have followed ...

    1. #31
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      Re: ADSL line gone dead 3 days after activation :-(

      Quote Originally Posted by flatpackedworld View Post
      I Just read a number of posts all similar about line light being dead. Have followed that BT link and indeed the account shows a cease on my line.
      Well at least you now know what the problem is, and how you can *attempt* to get it resolved. Persistence with Tier 2 is the only way to get the problem fixed by BT at the exchange. Use your cooling off cancellation period as bargaining power. I consider myself lucky to have had only a 5 day turnaround with my line cease problem, compared to some others on this site.
      Last edited by bristewart; 16-03-07 at 01:42 PM.


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    3. #32
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      Re: ADSL line gone dead 3 days after activation :-(

      My internet light was still off, as of last night.
      The BT order checker doesn't show anything, and both BT and Sky have confirmed that there are no ceases on the line. so now, it's down to BT to do some fault finding

    4. #33
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      Re: ADSL line gone dead 3 days after activation :-(

      Moderators, I think this should be made into a sticky please.

      Many many people are hitting this problem with Sky BB 3 days after their successful activation, and I have detailed the way to solve it above - sheer persistence with Tier 2 to raise a BT fault and have them fix it.

      Sky Tier 2 have admitted to me that this is a growing problem which they are so far unable to solve - random LLU Ceases. Apparently their engineers are still working on it after several weeks.
      Last edited by bristewart; 18-03-07 at 06:39 PM.

    5. #34
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      Re: ADSL line gone dead 3 days after activation :-(

      Have stuck it temporarily - thx for the work




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    6. #35
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      Re: ADSL line gone dead 3 days after activation :-(

      Thanks. Happy to help, I know this thread would have been very useful to me a couple of weeks ago when I went through this.

    7. #36
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      Re: ADSL line gone dead 3 days after activation :-(

      Wow! me too! Started with Sky 6th March, lost connection 9th March. Only came back this morning 19th March. They tell me that the problem was BT placing an administration closure on the line. Mind you, it's now so slow it's like dial-up!
      Fed up

    8. #37
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      Re: ADSL line gone dead 3 days after activation :-(

      Hi All

      My activation date should have been on the 6th March.

      lost my connection with plusnet approx 7:00p.m

      spoken to tier 1 and tier 3 on a number of occassions.

      seems to be a problem with the cabling at my exchange and sky are waiting for BT engineers to reolve the problem. ????

      requested a mac code today to move onto another provider, you have to wait up to 5 days for the mac code.

      My contact is with sky not BT

      RUBBISH SERVICE SKY

      bluemoon

    9. #38
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      Re: ADSL line gone dead 3 days after activation :-(

      When I say the connection is slow....................I mean 110kbps!!! They still blame BT

    10. #39
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      Re: ADSL line gone dead 3 days after activation :-(

      good news im now back on line -and sky actually rang me back to tell me its sorted.

      To those that still are not connected tell them about the cease i did then they spoke to bt rang me back and told me about the cease which was strange but it helped them solve it quicker thanks sky

    11. #40
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      Re: ADSL line gone dead 3 days after activation :-(

      Glad you're back up and running

      As more and more people hit this problem, it should become easier for Sky to assist them in fixing their lines.

     

     
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