Being on the Mid Package but only achieving 1.7mb download speeds (My line can handle 6.5mb), I have had a ticket raised with Tier 3 to find out why.

Phoned up today and it turns out that I've definitely been plugged into the wrong port at my exchange! Tier 3 tried to reset my router remotely and couldn't access it etc. (Its what they call a 'crossed line').

Just thought I'd share this with anyone else whom might have hit a brick wall as to why their speed is too slow. Worth asking T3 to check if you have tried everything else.

Anybody any idea how long these things take to remedy?

Tier 3 have been very helpful by the way on both occassions I've spoken to a tech there - just thought I'd feedback with that also!

- Stu