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    Sky disconnecting alot/can't even log into my sky address.

    This is a discussion on Sky disconnecting alot/can't even log into my sky address. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just got my Sky Router on tuesday and my line was activated the on the 1/03/2007. I am on Sky ...

    1. #1
      retro_hood's Avatar
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      Sky disconnecting alot/can't even log into my sky address.

      Just got my Sky Router on tuesday and my line was activated the on the 1/03/2007. I am on Sky Connect. I installed the software and connected the router and was read to go. I got onto the internet fine and after about 15 mins the INTERNET LED on the router went out, so i took the power off and put it back in, worked fine after that. It worked fine for the rest of the day but now its happening alot more fequently, like every 15 mins it disconnects until about 10 retries and i get a steady connection for about an hour. I can't even use my username and password given to me by sky to see my address etc...the page just keeps loading then restarting.. or page does not appear.

      Any suggestions.


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    3. #2
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      Re: Sky disconnecting alot/can't even log into my sky address.

      Do you have another router you can use, it is possible to extract your username and password from the Sky router. More details can be found elsewhere on these forums, probably in the router forum.

    4. #3
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      Re: Sky disconnecting alot/can't even log into my sky address.

      No, only got this sky router.

    5. #4
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      Re: Sky disconnecting alot/can't even log into my sky address.

      Is the sky website down or someting,wheneve ri try to go in i, it doesnt seem to work,still cant login

    6. #5
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      Re: Sky disconnecting alot/can't even log into my sky address.

      Nope, Sky.com or any of the other Sky sites work fine for me.

    7. #6
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      Re: Sky disconnecting alot/can't even log into my sky address.

      Deleted.

    8. #7
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      Re: Sky disconnecting alot/can't even log into my sky address.

      Can you go to 192.168.0.1 user name: admin password sky

      Then go to UPnP and make sure the box turn UPnP is not ticked log out and try again.
      Rosie
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      Re: Sky disconnecting alot/can't even log into my sky address.

      Quote Originally Posted by sassylady View Post
      Can you go to 192.168.0.1 user name: admin password sky

      Then go to UPnP and make sure the box turn UPnP is not ticked log out and try again.
      I posted the same suggestion in my deleted post above then realised he posted -

      I can't even use my username and password given to me by sky to see my address etc...the page just keeps loading then restarting.. or page does not appear.

      If he cannot get into the router he cannot turn UPnP off.

    10. #9
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      Re: Sky disconnecting alot/can't even log into my sky address.

      I managed to log onto the skywebsite after trying ww.sky.com rather than the SKY BB website. Now my internet light on my router is going off after about 1 minute after it turns on (after reboot of router). Is my router broken or have i got another problem. 2 disconnects during me writing this so fast reply would be nice.

    11. #10
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      Re: Sky disconnecting alot/can't even log into my sky address.

      As in previous post have you tried this?

      Can you go to 192.168.0.1 user name: admin password sky

      Then go to UPnP and make sure the box turn UPnP is not ticked log out and try again
      Rosie
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