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    Where are the routers?

    This is a discussion on Where are the routers? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hope you get it all sorted and connected soon....

    1. #11
      brucemac's Avatar
      brucemac is offline Sky User Member
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      Hope you get it all sorted and connected soon.


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    3. #12
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      Just received my router a few minutes ago via parceline. Ordered on 1/9. No sign of the letters with my password and activation date yet, but I think it's still early.

      hinz

    4. #13
      brucemac's Avatar
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      you could always give sky a call they have copies of the letters on file, could resend or tell you info if you need it or wait for the letter

    5. #14
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      hugsie is offline Sky User Moderator
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      Sky should give you your activation date over the phone if you ask.

    6. #15
      marvel's Avatar
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      My router just arrived!
      An hour after my previous post Parceline delivered it.
      Perhaps they are now being despatched so that they arrive just before
      the activation date!
      Perhaps somebody should tell Sky.
      Now I wonder if tomorrows actvation will go smoothly?

    7. #16
      is1111's Avatar
      is1111 is offline Sky User Member
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      got a horrible feeling i am going to find a parceline card at home now advising they have tried to deliver today as i have been complaining to sky.
      have been on the phone to sky today trying to find out about my router and I find it unbelievable that they can't tell me on phone if they have sent a router or not
      have had one operator today confirm sky are having lots of problems with the routers and that lots of people haven't been sent theirs.
      i have now sent an email of complaint regarding the overall handling of my order and the impending lack of broadband service.
      i could accept the router being delayed but not when i have been calling regularly and asking about it and finally being palmed off yesterday when a bit of proactive customer service would have been nice.
      pretty close to just cancelling the sky broadband order and possibly my sky+ and multiroom subscription too.
      sky are getting a lot of my money every month and the lack of good customer service has really riled me.

    8. #17
      Lawman's Avatar
      Lawman Guest
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      Further to my previous post, I rang Sky again at 12 noon, but this time,
      I ignored the broadband option and Chose Customer Services,
      Straight away I asked for a CS Manager, because I was about to cancel.

      Got one a a few Min's, outlined my complaint, she promised to check a few things and ring me back in 15 Min's, she kept her word, and rang back,
      telling me that, She had rung the router suppliers, and was told my router had not been sent, but the girl could not say why,
      And that the company would be ringing me to explain, however, she the CS manager, wanted to keep a eye on this , and would ring me back about 16:00
      to check, but in the meantime she would try to find out more.

      16:05 the CS rang me back, and seemed annoyed that the company had not rang me, however she did confirm that the company were aware of my activation date, and I should have my router by Thursday,
      I pointed out that should have it was not acceptable in my eye's, because if my sky BB is activated on that date without said router, then I'm up a gum tree, and that it would cost sky...Loads of money... to get my line put back to IPstream, and compensation for lost of broadband services, and other monies I lost through unused time with current Isp...

      She asked me if she could ring me tomorrow at 10:30 am, as she has another Idea, she wants to try...and we left it at that...

      Now to me thats how a Customer service should be.....trying to resolve the problem.

    9. #18
      spcdust's Avatar
      spcdust is offline Sky User Member
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      Oh I don't know.... I rather like the the CS style of

      "Computer says no"

      Well Lawman, that's definitely a much better result - I reckon even if and when they do resolve it you should angle for full months credit on your entire Sky bill as way of compensation for the hassle.

      spcdust

    10. #19
      Lawman's Avatar
      Lawman Guest
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      I'm not that cheap, At least a Sky+ box me thinks

    11. #20
      KILL BILL's Avatar
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      ordered sky on 31st of august received logon details by mail on the 4th and they tried to deliver router today on the 5th - but i didnt get to the door quick enough for the delivery!

     

     
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