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    How do i get my line uncapped?

    This is a discussion on How do i get my line uncapped? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ive just connected to sky and my lines stats are; Dn Up Speed 8096 kbps 768 kbps LN 25.0 db ...

    1. #1
      LuMpYbLuE's Avatar
      LuMpYbLuE is offline Sky User Member
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      How do i get my line uncapped?

      Ive just connected to sky and my lines stats are;

      Dn Up
      Speed 8096 kbps 768 kbps
      LN 25.0 db 16.0 db
      NM 15.6 db 13.0 db

      With these stats i should be getting higher, but sky have capped me at 8mb like many people have been.

      So anyone know how to get my line uncapped?


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    3. #2
      pwoolley's Avatar
      pwoolley is offline Sky User Member
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      Re: How do i get my line uncapped?

      either email them on BroadbandTechnicalSupport@bskyb.com and ask them to uncap you, or you could go through the rigours of Tier 1 asking for a ticket to be raised to tier 3 to be uncapped.

      One thing i must mention is that they generally cap the line if they see errors so go into your router and post the stats using mogunuts device and post them on this site and the chaps here will advise you more.

    4. #3
      LuMpYbLuE's Avatar
      LuMpYbLuE is offline Sky User Member
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      Re: How do i get my line uncapped?

      Well ive had a look, nothing stands out, but i might have missed something;

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 15.9 13.0
      Attn(dB): 25.0 16.0
      Pwr(dBm): 19.8 9.8
      Max(Kbps): 11008 1184
      Rate (Kbps): 8096 768
      G.dmt framing
      K: 254(0) 25
      R: 12 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 25
      M: 1 8
      T: 1 1
      R: 12 16
      S: 1.0470 8.6153
      L: 2040 208
      D: 64 8
      Counters
      SF: 596878 596876
      SFErr: 0 0
      RS: 81175462 5073446
      RSCorr: 70 78
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 193757609 0
      Data Cells: 23129149 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 20 0
      Total time = 2 hours 49 min 34 sec
      SF = 596878
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 2 hours 49 min 34 sec
      SF = 596878
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 4 min 34 sec
      SF = 16115
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52871
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52990
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    5. #4
      DannyG81's Avatar
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      Re: How do i get my line uncapped?

      I've just found the same as you.... had lots of problems with slow speeds, downloads are only going at about 90k/sec, so I checked my stats using the tool and found this:

      /usr/sbin/adslctl: ADSL driver and PHY status

      Status: Showtime
      Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
      Link
      Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime

      Down Up

      SNR (dB): 7.2 14.0

      Attn(dB): 41.0 26.0

      Pwr(dBm): 19.8 9.1

      Max(Kbps): 9024 1216

      Rate (Kbps): 8096 768

      G.dmt framing

      K: 254(0) 25

      R: 12 16

      S: 1 8

      D: 64 8

      ADSL2 framing

      MSG
      c: 1 1

      B: 254 25

      M: 1 8

      T: 1 1

      R: 12 16

      S: 1.0470 8.6153

      L: 2040 208

      D: 64 8


      Counters

      SF: 64162 64160

      SFErr: 0 0

      RS: 8726164 545360

      RSCorr: 29 10

      RSUnCorr: 0 0



      HEC: 0 0

      OCD: 0 0

      LCD: 0 0

      Total Cells: 20823001 0

      Data Cells: 19534 0

      Drop Cells: 0

      Bit Errors: 0 0


      ES: 0 0

      SES: 0 0

      UAS: 44 0


      So, how do I get them to uncap my line? Will it just be as simple as sending them an email?!

      It might also be worth noting that my router logs are showing a hell of a lot of DOS attacks, is anybody else experiecing these?!

    6. #5
      pwoolley's Avatar
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      Re: How do i get my line uncapped?

      You are both on GDMT mode and to get higher you would need to have mode set to ADSL2+ also channel set to FAST for example

      Status: Showtime Channel: FAST, Upstream rate = 639 Kbps, Downstream rate = 9116 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime

      Email would be less grief or you could have fun speaking to Tier 1 raising a ticket to tier 3.

      DannyG81 - Your line max is showing 9024, so it may be worthwhile staying as you are or transfering to ADSL2+ and getting capped at 9024.

      LuMpYbLuE - You have a similar Max rate as me and sometime i reach that but for the last week it has staberlised at a nice 9112.

      I get good loads very close to 9 MB.

      Give it a go, if you find being on ADSL2+ is unstable or get too many errors you can always revert back.

     

     

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