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    Getting slower by the day!!!

    This is a discussion on Getting slower by the day!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok, So I migrated from Nildram 8mb to Sky in Feb due to it being such a good deal but... ...

    1. #1
      MrBlue's Avatar
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      Angry Getting slower by the day!!!

      Ok, So I migrated from Nildram 8mb to Sky in Feb due to it being such a good deal but...

      Since then my connection speed has dropped and ping has risen!!!

      Connection speed with Nildram 8000kbps + (never went lower)
      Connection speed with Sky started at 8120kbps but has been dropping ever since!!! It is now 6144kbps

      Having said that I am still pretty happy with the speed (although I believe I should be able to get fast speeds than this)

      My main concern is my ping!! In CSS i used to get pings of around 20 on most UK server now I am lucky to get 40!!!!

      Can some give me some advice? Should I be getting better speeds????

      Here are my stats...

      ADSL Link Downstream Upstream
      Connection Speed 6144 kbps 768 kbps
      Line Attenuation 26.0 db 16.5 db
      Noise Margin 16.2 db 13.0 db

      Cheers


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    3. #2
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      Re: Getting slower by the day!!!

      It looks like you may have been capped. Best thing to do is probably phone sky and see what they say. I am sure they will come out with something like that is the max stable connection you can get. You will probably just need to keep on at them to get a ticket raised with tier 3 if they dont help first off.

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      Re: Getting slower by the day!!!

      Ok, I called them. And got a person I could hardly understand!!! The call has been passed to level 3 and I should get a call back soon. I'll let you all know the outcome.

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      Re: Getting slower by the day!!!

      Quote Originally Posted by MrBlue View Post
      Ok, I called them. And got a person I could hardly understand!!! The call has been passed to level 3 and I should get a call back soon. I'll let you all know the outcome.
      just to let you know. "Soon"can be up to five days.

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      Re: Getting slower by the day!!!

      Just to let know soon can mean never!

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      Re: Getting slower by the day!!!

      Yeah, I had a call logged with them about this just over a week ago. But the call was closed even though they didn't speak to me!!!

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      Re: Getting slower by the day!!!

      I have same problem as you (8mbit->6mbit) however my SNR has stayed low, so reboot rarely brings a faster speed.

      Your SNR is quite high, does a reboot not produce a better sync speed? assuming you havent been capped this is the only thing I can think of.

     

     

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