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    Still Dropouts after Line Capping

    This is a discussion on Still Dropouts after Line Capping within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, Anyone with ideas of where to go...what to do...? After having stable connections for a while, following all ...

    1. #1
      ellies14me's Avatar
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      Still Dropouts after Line Capping

      Hi All,

      Anyone with ideas of where to go...what to do...?

      After having stable connections for a while, following all the tweeks mentioned on here in various threads... I started having regular dropouts of Internet connection, both hard wired and wireless.

      After many calls to SKY with the problems, Tier3 advised they would cap my speed down from 8meg to 6. This was about 6 weeks ago and the service and reliabilty certainly improved.... infact, I would say faultless - TILL LAST WEEK !!

      Why oh why, should something be "stable" for a while, only for the same problems to be happening again weeks later.

      Now, my internet light on the Router regularly goes out every 15 minutes and I can go most days with little access to the web. I am already on my 2nd Router, so is this another faulty one or something more basic at the exchange?

      Support keep trying to say it is wiring in the house, cables, interference etc... etc... but this does not explain why after fitting ALL the relevant filters, master faceplate etc.... and having good service for over a month - why the problems have come back. Nothing has changed in the house during all this time.

      I have been more than patient with SKY, getting a refund for a month, but there is only so much a guy can take.

      Anyone with thoughts on what it could be?

      Thanks.


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    3. #2
      reddwarfcrew's Avatar
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      Re: Still Dropouts after Line Capping

      Quote Originally Posted by ellies14me View Post
      Now, my internet light on the Router regularly goes out every 15 minutes
      Apologies if you already have, but have you switched off UPnP on the router as this is know for cauisng disconnections every 15 or so mins.

    4. #3
      ellies14me's Avatar
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      Re: Still Dropouts after Line Capping

      Hi,

      Yes, did that months ago.

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      Re: Still Dropouts after Line Capping

      Can you post your full detailed routers stats then please.

    6. #5
      ellies14me's Avatar
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      Re: Still Dropouts after Line Capping

      System Up Time 00:43:37
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 4681 4625 0 483 1232 00:42:47
      LAN 10M/100M 154 0 0 16 0 00:43:35
      WLAN 11M/54M 5593 5590 0 1423 542 00:43:25


      ADSL Link Downstream Upstream
      Connection Speed 6016 kbps 768 kbps
      Line Attenuation 28.0 db 19.0 db
      Noise Margin 16.4 db 14.0 db

      Hope this helps... thanks.
      Also, the longest i've been online in days!

     

     

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