This is a discussion on Please help within the Sky Broadband help forums, part of the Sky Broadband help and support category; EDIT: Please do not keep tacking queries on to other unrelated threads. Start your own. Moved to its own thread. ...
- 28-02-07, 07:14 PM #1
EDIT: Please do not keep tacking queries on to other unrelated threads. Start your own.
Moved to its own thread.
Once again i am on this wbesite..........which is a a godsend!....to find a way to get my sky max broadband to work.I am quite ready to cancel sky altogethr.2 weeks and i still have not spoken to anybody...i mean anybody who can help me get my so called max package to to go faster than 500kbps.Yetserday I spoke to customer support (in the Phillipines)After waiting 30 minutes for a so called supervisor they told me to switch off my UPnP OFF AND CHANGE MY WAN SETTING TO 1471.......whatever any of this means.......i tried it....IT DONT MAKE NO DIFFERENCE.In desperation i have searched this forum and tried numerous so called fixes.......just tonight i have tried the TCP OPTIMISER........that made no difference.Now can anybody help me.........its getting to the stage where i will pay somebody money to get this to work.This week i posted my router stats and according to users on the forum the problem lies with something at home and not SKY.This is strange considering 2months ago i had 5meg????????Whats going on?No wonder SKY were on watchdog the other night.PLS PLS PLS ANYBODY HELP ME...........BECAUSE SKY ARE NOT AND WILL NOT!
Here are my router stats again
Firmware Version V1.02.28
MAC Address 00:14:6C:AE:B7:43
IP Address 90.196.xx.xxx
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 22.214.171.124
Domain Name Server 126.96.36.199
MAC Address 00:14:6C:AE:xx:xx
IP Address 192.168.0.1
IP Subnet Mask 255.255.255.0
ADSL Firmware Version A2pB018e.d16f
Modem Status Connected
DownStream Connection Speed 4896 kbps
UpStream Connection Speed 768 kbps
Name (SSID) SKY00xxx
Wireless AP Enabled
Broadcast Name Enabled
Thank you all for your patience.
Last edited by Saturday; 28-02-07 at 08:00 PM. Reason: Removed IP, MAC and SSID details
- 28-02-07, 07:54 PM #2
Re: Please help
All I can do is repeat what I said in answer to your post in another thread:
You say you are only getting 300kbps but that must be your download speed as your router is connecting at 4256kbps. There are many reasons for a lower download speed than connection speed - none of them are any responsibility of Sky's.
Your router reports a connection of 4256kbps which is very low for an attenuation of 34db. Here there's pretty much only one cause, noise, and that also is nothing to do with Sky.
With regard to your connection speed, please try a connection plugging the router directly into the test socket which you will find behind the faceplate of your master socket (assuming you have an NTE5). What connection speed do you get?