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    Best way to contact sky - can't view some sites

    This is a discussion on Best way to contact sky - can't view some sites within the Sky Broadband help forums, part of the Sky Broadband help and support category; Some sites aren't accessible through my Sky connection, though work perfectly when using a different ISP on the same PC. ...

    1. #1
      yascpa's Avatar
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      Best way to contact sky - can't view some sites

      Some sites aren't accessible through my Sky connection, though work perfectly when using a different ISP on the same PC. I'm wondering what the best way to contact them would be? Their telephone service isn't that good, so I was wondering if there was an online method - email or something?

      An example of a site that I can't access is FreebiePCS.co.uk

      Cheers guys


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    3. #2
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      Re: Best way to contact sky - can't view some sites

      Welcome To SkyUser yascpa

      Sky Freefone: 0800 051 2595
      Broadband Customer Service Email: BroadbandCustomerService@BSkyB.com

      Persist with the phone.
      You may have a longer wait with email.

      There is a thread with problem sites and Sky.
      I believe these may be reported to Sky to get it sorted out.
      I will try and find it for you and post again.
      It's not a problem I have had but I cannot access the site
      you list either:FreebiePCS.co.uk


      My Max.
      Faster,Cheaper, Better.
      Last edited by murdock; 28-02-07 at 07:11 PM. Reason: typo

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      Re: Best way to contact sky - can't view some sites

      This is the thread started by NewsreadeR, (SkyUser founder)
      on problem sites:

      http://www.skyuser.co.uk/forum/sky-b...-work-you.html

    5. #4
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      Re: Best way to contact sky - can't view some sites

      Thanks murdock!

      Yeah, I contacted Sky through the email address, but since they hadn't replied I thought it was wrong. But yeah, you've told me that it takes a while with email.

      I actually contacted them via phone, got upgraded to Tier2 who told me they had no idea what was wrong and were sorry!

     

     

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