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    How Long For Router Delivery?

    This is a discussion on How Long For Router Delivery? within the Sky Broadband help forums, part of the Sky Broadband help and support category; it arrived 3 days after ordering i must be one of the lucky ones...

    1. #41
      dj-did's Avatar
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      Re: How Long For Router Delivery?

      it arrived 3 days after ordering i must be one of the lucky ones


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    3. #42
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      Re: How Long For Router Delivery?

      Ok Lisa.. atleast something is actually happening for you

      I have actually also just posted here:

      Migrating To Sky? I am curious..

      Mmm.. maybe I should remove and use your thread as it is kinda of repeating the issue a tad..

    4. #43
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      Re: How Long For Router Delivery?

      Here is my experience: Ordered broadband on 13th March - Sky told me told router & USB adaptor should be received in 2-5 days, but as things were a bit busy allow an extra 3 days. USB adaptor was received via Royal Mail on 21st, but no router. Contacted Sky following day (22nd) who told me it had been sent ot on 14th, but to wait another 2 days as it was still within delivery timeframe. Still nothing by late Friday 23rd, so contacted Sky again who told me it had been lost in transit, and another would be sent out. Nothing received by lunch time Thursday 29th. Contacted Sky who told me it had been sent out that morning. This time I asked them for the courier (Parcelforce) and the consignment number (which they gave me). I was then able to go on the Parcelforce website and track the delivery. It said it was in the Parcelforce Hub ready for sorting, so I didn't expect delivery until the following day (Friday). In fact it turned up at about 5.30 on the Thursday Evening (I didn't know they delivered that late). If anybody is waiting longer than expected for their router I would recommend asking sky for the courier and consignment number so they can find out exactly where it is.

    5. #44
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      Re: How Long For Router Delivery?

      SKY have now dumped Parceline and opted for Parcelforce [royal mail] this will provide anyone booking BASE/MID/MAX delivery of there router within 48hrs if BB order has been processed before mid-day anything after mid-day will receive there package within 36 hours.

      Above only applies to BASE/MID/MAX and anyone on Connect packages be it the 5 or 17 packages unfortunately their router etc will be despatched on the day of activation

    6. #45
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      Re: How Long For Router Delivery?

      Quote Originally Posted by sc0tsman View Post
      delivery of there router within 48hrs if BB order has been processed before mid-day anything after mid-day will receive there package within 36 hours.
      so it better to order in the afternoon?
      "To help would be a great adventure"

    7. #46
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      Re: How Long For Router Delivery?

      Ordered Monday evening (26-Mar) arrived Friday noon (30-Mar).

      Activation date set for Thu-05-Apr.

    8. #47
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      Re: How Long For Router Delivery?

      Ordered Monday morning 7.45am with a mac code, router would have been delivered on wednesday, but I was out - got it on thursday - Connection on April 4th - fingers crossed for a smooth one!

    9. #48
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      Re: How Long For Router Delivery?

      I ordered on Tuesday 20th March (evening). Router cam on Wednesday 28th March. Connection date was the 30th March. So all came in time for me.

    10. #49
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      Re: How Long For Router Delivery?

      In same situation. AOL switched off without any warning - no equipment until after easter. Have asked for my MAC code as I am already looking for a new provider

    11. #50
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      Re: How Long For Router Delivery?

      Quote Originally Posted by jayhab View Post
      Ordered Monday morning 7.45am with a mac code, router would have been delivered on wednesday, but I was out - got it on thursday - Connection on April 4th - fingers crossed for a smooth one!
      UPDATE:
      All connected ok - migrated at about 3.30pm (incidently BT order tracker updated immediately). All ok syncing at 7600kbps with a download of 6400kbps - FANTASTIC!!

     

     
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