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    Moving House? Two Connections?

    This is a discussion on Moving House? Two Connections? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well.. We have been expecting to move house for a while now, Its finally happened! We have moved in, However, ...

    1. #1
      Keiran2K8's Avatar
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      Moving House? Two Connections?

      Well..
      We have been expecting to move house for a while now, Its finally happened!

      We have moved in, However, Gave BT the required 7Days to move the line & LLU and keep number?
      Today was the date BT gave for the transfer!

      So got up this morning, Tested phone before school & yes, It was dead though the broadband still worked.
      Got back from school and tested the net at the old house and it still worked?
      So took my lappy and router to the new house and whallah! It connected and worked, Even syncs alot faster :woot: :woot:

      The thing here is, How can this be? The old PHONE doesnt have a make calls but broadband works?
      The new house the phone & broadband works? So im assuming, BT havent removed the LLU/Broadband from the old line and if so? Why are Sky providing at both addresses?

      Orders from both Skys side & BTs side show as completed?


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    3. #2
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      Re: Moving House? Two Connections?

      Order on BT ;

      Order reference PMxxxxxx
      Placed 18 Feb 2007
      Description STOP
      Appointment No date yet
      Date due 22 Feb 2007
      Status Order completed
      Last update 22 Feb 2007
      Notes Your order has been completed.
      Items in this order
      Description Product name Quantity Cost Rental
      STOP BTT 1 E/L on master skt 1 0.0 30.63
      STOP PAYMENT CARD 1 0.0 0.0
      STOP ANONYMOUS CALL REJECT 1 0.0 10.21
      STOP BT ANSWER PID 10 1 0.0 0.0
      STOP EX-DIRECTORY (NO CALLS) 1 0.0 0.0
      STOP LLU Line Share PSTN 1 0.0 0.0

      **

      Order reference PMxxxxxx
      Description START
      Appointment No date yet
      Date due 22 Feb 2007
      Status Order completed
      Last update 22 Feb 2007
      Notes Your order has been completed.
      Items in this order
      Description Product name Quantity Cost Rental
      TAKEOVER BTT 1 E/L ON MASTER SKT 1 0.0 30.63
      PROVIDE BTT INTERNATIONAL OPTION 1 0.0 2.55
      PROVIDE BTT INTERNATIONAL OPTION - OSC 1 0.0 0.0
      PROVIDE RENUMBER 1 0.0 0.0
      PROVIDE START NO STOP INDICATOR 1 0.0 0.0
      PROVIDE HOME MOVING CUSTOMER 1 0.0 0.0
      PROVIDE BB/PSTN Comibined Provide 1 0.0 0.0
      PROVIDE TPS consent to call 1 0.0 0.0
      PROVIDE ANONYMOUS CALL REJECT 1 0.0 10.21
      PROVIDE BT ANSWER PID 10 1 0.0 0.0

      Notice both orders on BT are showing as complete? However there are obviously two broadband connections? Maybe Sky have made an error? Then that would mean that BT have made an error as a WORKING BT LINE is required for Broadband?

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      AWW
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      Re: Moving House? Two Connections?

      im not sure but what are ur new stats mate

    5. #4
      Keiran2K8's Avatar
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      Re: Moving House? Two Connections?

      Il copy and paste them in this thread tomorrow, Dont have them on me atm!

     

     

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