Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    newbie connection probs

    This is a discussion on newbie connection probs within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello, i am a recent convert. got my connection a week ago. but i am currently getting downstream of 128kps ...

    1. #1
      trevor54's Avatar
      trevor54 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Unhappy newbie connection probs

      hello, i am a recent convert. got my connection a week ago. but i am currently getting downstream of 128kps and upstream of 128kps!!! any ideas why this might be? technical support have forwarded me on to tier 3. but i cant wait a week.


    2. Advertisement
    3. #2
      Tezcatlipoca's Avatar
      Tezcatlipoca is offline Sky User Moderator
      Exchange: Cambridge (EACAM)
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Feb 2007
      Location
      Cambridge
      Posts
      855
      Thanks
      13
      Thanked 7 Times in 7 Posts

      Re: newbie connection probs

      What are your downstream noise margin & attenuation?

      [Log into the router, go to Router Status, & click on Show Statistics]

      Could be that your line is too long and/or too noisy.

      The lower the noise margin, the lower the speed.

      The higher the attenuation, the lower the speed.


      You can get a rough idea of your distance to the exchange (straight line distance) from here: DSL ZoneUK - Distance to exchange

    4. #3
      trevor54's Avatar
      trevor54 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: newbie connection probs

      router stats...
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 5 5 0 13 39 00:00:08
      LAN 10M/100M 1144 889 0 2666 548 00:06:27
      WLAN 11M/54M 156 0 0 89 0 00:06:17

      ADSL Link Downstream Upstream
      Connection Speed 128 kbps 128 kbps
      Line Attenuation 50.0 db 31.5 db
      Noise Margin 33.0 db 13.0 db

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION