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    Sky Disconnect - Reconnected on dialing a number

    This is a discussion on Sky Disconnect - Reconnected on dialing a number within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Current setup : Sky Connect. I've got a strange/interesting disconnection issue. I don't get disconnected very often, but when ...

    1. #1
      dadoes's Avatar
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      Sky Disconnect - Reconnected on dialing a number

      Hi,

      Current setup : Sky Connect.

      I've got a strange/interesting disconnection issue.
      I don't get disconnected very often, but when I do I've found that if I pick up the phone and dial out (I dial 1471) the router will reconnect and everything is fine again. I found this out because when I was disconnect the first time I used my old Virgin Dial up access to go and see if there were any reported outages, when I connected using the dial-up account the broadband came back on. I've been disconnect about three times so far and the dial out trick has work each time. The last time it was late at night so I left it to see if would reconnect by itself (don't laugh), by morning it was still disconnected - so I dialed 1471 and the router reconnected.

      Has anyone else found this out, or any explanation why this is happening?

      Thanks,

      Stephen
      Feel the Fear and do it anyway


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    3. #2
      fihart's Avatar
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      Re: Sky Disconnect - Reconnected on dialing a number

      You might want to check whether the phone/dial up is going via the filter.

    4. #3
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      Re: Sky Disconnect - Reconnected on dialing a number

      I'll double check, but I'm pretty certain that I've got filters on all the sockets.
      My broadband before didn't do this.
      Feel the Fear and do it anyway

    5. #4
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      Re: Sky Disconnect - Reconnected on dialing a number

      Is one of your filters broken ?

    6. #5
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      Re: Sky Disconnect - Reconnected on dialing a number

      Could be! I'll replace all the filters tonight and see how it goes.
      Feel the Fear and do it anyway

    7. #6
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      Re: Sky Disconnect - Reconnected on dialing a number

      lots of people now have more than 1 sky box i do and guess what they need filters too LOL i didnt have them on my bedroom sky box and i had the same issues in the beginning.
      I haven't failed, I've found 10,000 ways that don't work.

    8. #7
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      Re: Sky Disconnect - Reconnected on dialing a number

      I've now replaced all the filters. Just have to wait and see what happens, it could be another week before the next disconnection. I'll post an update one way or another.

      I do have a second sky box, but it's not connected to a telephone line as it is only used as a freeview box.
      Feel the Fear and do it anyway

    9. #8
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      Re: Sky Disconnect - Reconnected on dialing a number

      Thanks Alan b, changing the filters seems to have done the trick, no disconnects at all since I changed them.

      Thanks again.
      Feel the Fear and do it anyway

     

     

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