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    Cannot sign up to sky base from UKonline

    This is a discussion on Cannot sign up to sky base from UKonline within the Sky Broadband help forums, part of the Sky Broadband help and support category; Previously with uk online 2MB this was ceased on 14th Feb BT order checker show the work as being completed ...

    1. #1
      milgo's Avatar
      milgo is offline Sky User Member
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      Cannot sign up to sky base from UKonline

      Previously with uk online 2MB this was ceased on 14th Feb
      BT order checker show the work as being completed
      I have tried everyday since then to sign up for sky base
      The order is always taken and then rejected later that day
      quoting there being an incompatible product on the line.
      Sky tell me to call BT and get the incompatible product removed
      When I call BT they tell me that Sky have to call BT wholesale
      And get the incompatible product removed. I’ve been going round in circles
      For 6 days now and am getting very dizzy. Can anyone here please advise me what I should be doing to get signed up for Sky broadband.

      Thanks

      I'm trying to get this setup for my inlaws...I am on sky max myself
      Downstream 72311/ Upstream 19999


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    3. #2
      acoolwelshbloke's Avatar
      acoolwelshbloke is offline Sky User Member
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      Re: Cannot sign up to sky base from UKonline

      No sky cannot get anything removed from your line, they can only add a service to it! (such as BB)

      You need to find out what services you have on that line and remove them!

      It may be they have an old standard adsl service which needs to be removed before adsl max can be activated?

    4. #3
      kevin_g's Avatar
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      Re: Cannot sign up to sky base from UKonline

      Hi Milgo,
      Since you've cancelled UKOL it sounds to me like there's still a UK Online 'tag' on your line. Sky won't be able to remove it, only UKOL or BT can do that.

      You could ask UKOL to do it but you'll probably have to wait ages.
      Call the BT Tag Removal team on 0800 1699576 and tell them all about it. If it is a tag on the line they'll sort you right out.

    5. #4
      milgo's Avatar
      milgo is offline Sky User Member
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      Re: Cannot sign up to sky base from UKonline

      Many thanks kevin q....that was exactly the problem. I'm off and running now.
      Downstream 72311/ Upstream 19999

    6. #5
      kevin_g's Avatar
      kevin_g is offline Sky User Member
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      Re: Cannot sign up to sky base from UKonline

      Quote Originally Posted by milgo View Post
      Many thanks kevin q....that was exactly the problem. I'm off and running now.
      Glad to be of service!

     

     

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