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    Sky Broad - The "good", the BAD and the UGLY

    This is a discussion on Sky Broad - The "good", the BAD and the UGLY within the Sky Broadband help forums, part of the Sky Broadband help and support category; @GPKing I hope you get it sorted out. I think Sky could do with improving their tech support because with ...

    1. #61
      spcdust's Avatar
      spcdust is offline Sky User Member
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      @GPKing

      I hope you get it sorted out.

      I think Sky could do with improving their tech support because with the mass marketing for their broadband service there are going to be an awful lot of customers who won't be remotely technically minded who will hit these kind of problems.

      spcdust


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    3. #62
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      Apology accepted

      I completely understand where you are coming from regarding the comment from Paul which sparked your response.

      I would also say that while it seems more likely than not that it is the router causing the problem. It is not absolutley confimed yet, and even Steve who identified this as a potential cause, acknowlegdes it took him ages until someone pointed him in the right direction.

      I think perhaps we should all step back and take a breath, as I would hate to see this thread end up locked. It has been a good source of information so far, and I would certainly like to follow this through to resolution.

      Hugsie x

      I just wanted to add, It think that GPKing's tone has changed completely since his original post, I think it may have seemed OTT to us as this was our forst experience of his problems. Since then he has provided supporting information, listened willingly to suggestions, and kept us apprised of the results. Perhaps members should focus on the positive.
      Last edited by hugsie; 05-09-06 at 05:09 PM.

    4. #63
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      Thumbs up

      Hi GBKing and all

      GBKing i totally understand ur frustration as ive said before the same identical problem happened to me and only with the netgear router well 2 of them and to be frank at the time i cud have thrown the friggin thing out the window ( i had to go back to using my old frog modem at the time till i cud find the solution) i think you will find it will work fine if u follow what ive said, once again good luck and ile check in tonight see how ur gettin on i hope the boxing ring has been dismantled by then LOL bye all.

      Regards

      Steve
      ***Steve***

    5. #64
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      Hey, you can't call yourself a proper forum until you've had your first argument take place! So well done SkyUser!

    6. #65
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      <<<<group hug everyone >>>>>>

      Guys and gals, complaints and gripes are fine on here, as long as we refrain from swearing and personal attacks :-)

      We dont have a swear filter on, we dont want to put one on either.

      Everyone has lousy service etc, and tbh i agree it has been poor, but you get an awful lot further if you are polite and calm, rather than shouting or loosing your cool.

      Again you have all shown constructive, and reasoned responses and resolved this, so the thread can continue :-)




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    7. #66
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      Awwww i wanted to try the infraction buttons out
      "To help would be a great adventure"

    8. #67
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      What you mean the red one that sends a high electric current to the ip of the offending poster?!!!

    9. #68
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      Quote Originally Posted by hugsie View Post
      What you mean the red one that sends a high electric current to the ip of the offending poster?!!!
      Thats if the offender can get an IP address of course!!!

      BTW - I have just gone through Steve's firewall instructions (left everything powered down for approx 20 mins Steve). We'll see what happens.

      Regards
      Gary

    10. #69
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      hope it works Gary




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    11. #70
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      26 minutes and still going strong - so far, so good. I'll give it a few days to see if it has completely solved the outages. I might even try and get my limit removed at the weekend.

      Another bit of good news (for me) is that I have configured Outlook Express to use my sky.com address and its working like a beauty.

      That leads me onto a question......
      I have had 2 previous ISP's - Wanadoo and NTL. When I have moved to a different ISP my original @ntlworld.com email and now wanadoo.co.uk email still function as in I can recieve emails via those addresses. However it seems that I can no longer send via SMTP using Outlook (I can send from NTL's webmail client though). Is this standard practise by ISP's when customers move to a different ISP?

      Thanks
      Gary

     

     
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