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    Time to leave... methinks!

    This is a discussion on Time to leave... methinks! within the Sky Broadband help forums, part of the Sky Broadband help and support category; looks like i'm going to have to leave Sky's Max 16mb package and switch to the brilliantly helpful virgin media, ...

    1. #1
      Layton's Avatar
      Layton is offline Sky User Member
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      Time to leave... methinks!

      looks like i'm going to have to leave Sky's Max 16mb package and switch to the brilliantly helpful virgin media, after all the tier 3 nonsense and the 'you can't switch till we've finished investigating your line', i hit them with the Trade of Goods Act and threat of closing the bank mandate and still nothing, still nobody can help me, all they can offer is a 50 engineer which i must pay for. Its a shame as well because i AM receiving 15'323 kbps downstream and 764 up, but still its downloading at as low as 2kb per second from Microsoft.com and my latency on World of Warcraft starts at 123ms but then over a 20 min period drops to 1200ms. Looks like i have no other option but to move.


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    3. #2
      simonh's Avatar
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      Re: Time to leave... methinks!

      hope you get on better with Virgin. if I had cable where I live I'd go the same route as you. I think its a bit late now to say sky are having 'teething problems.'

    4. #3
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      LynxE is offline Sky User Member
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      Re: Time to leave... methinks!

      sounds like you have issues with your local wiring (socket, wire into house etc). My friend 2 doors away only gets a 1Meg conn and I get nearly 4!! So I reckon it's got to be his wiring.

    5. #4
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Time to leave... methinks!

      I dpnt think you can blame sky at the moment.

      Reading your othe post: Help Please???, it seems you haven't took the advice of the expert 'Saturday'.

      Use mognuts utility (see the link in my sig) and post your details router stats.

      Have you also tried using your master TEST socket (also see my link).

      It would be a shame to leave sky with such excellent stats and it does seem to suggest that if your router is receiving 15Mb, then the problem probably lies at your end and not sky's.

      Obviously your choice, you've been given a lot of advice on the other thread, but dont seem to have followed it up.

    6. #5
      Layton's Avatar
      Layton is offline Sky User Member
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      Re: Time to leave... methinks!

      right well i took all of saturday's advice, every bit of it, used the utility which brought the downstream speed down to 10'000 and odd but the problem doesn't lie with the fact that i can't get it working (in a sense), its with a company who consistantly lie, Tier 3 have no phoned me, and my friend is still waiting for a call almost 5 weeks on. Its also with a technical department which tell me to do the same things over and over delete temporary internet files ect. and when you can tell they are not technical experts but simply reading off a script. Sky have left me in the void, theres nothing i can do about my connection with them, i've tried everything they've suggested and that saturday has suggested but still nothing.

      I'm sorry but from a business perspective you can't blame things on teething problems, they took on an existing ISP, but not only that, you just don't go into a business like broadband unless your competant and sure of your services all i've seen so far is cheap money saving from Sky, other than the router.

    7. #6
      LynxE's Avatar
      LynxE is offline Sky User Member
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      Re: Time to leave... methinks!

      Well sounds like the issues are on your end but I agree that sky has ultra poor customer service. I signed up on the 12/12/06 to max. They then tried to put my order through without using the MAC key I gave them and said I never gave them one. I have phoned several times to be told each time I'm in preactive cancel status and they dont know why. They keep telling me that they will escalate it to the relevant ppl but still nothing happens. I have been promised calls but never received any. I have even given them my moile number to them twice but still no call back. The last time I rang I spoke with a manager who said that he would email said relevant ppl and they "should" ring me back. I told him that his wasnt good enough so he promised to chase it up and ring me back in 2 days. That was 3 weeks ago and no phone call. Luckily I have BB already so I'm just gonna leave it. when they do something about it I will demand a discount!!!

    8. #7
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      Re: Time to leave... methinks!

      If you're leaving Sky BB because of the lousy customer services, you're not going to get any better moving to Virgin / Telewest / NTL.
      I've just come in the opposite direction. Their customer service is just as ignorant and their only response is to send out an engineer who you have to wait in all morning or afternoon for. Support via their Usenet groups is the only way to get any sensible response to problems and they want 25 quid for a 2Mb service!
      Good luck to yah!
      And that Uma Thurman? She don't even answer the phone most of the time.

    9. #8
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Time to leave... methinks!

      Quote Originally Posted by Layton View Post
      right well i took all of saturday's advice, every bit of it,
      Sorry mate, but you haven't. Saturday asked you to use the utility to extract your detailed router stats and post them so we can help pinpoint your problem.

      You haven't done this. You moan that sky wont help you, but when we try to help you for free and in our own time, you cant be bothered to follow the advice given.

      Good luck with the new ISP.

     

     

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