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    Just signed up to Sky

    This is a discussion on Just signed up to Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all Just signed up to Sky Broadband, went for the Mid package, I'm with Virgin at the moment which ...

    1. #1
      Unregistered's Avatar
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      Just signed up to Sky

      Hi all

      Just signed up to Sky Broadband, went for the Mid package, I'm with Virgin at the moment which has given me lots of problems, went from a good 2mb connection to there so called Max and it all went wrong I never got any speed above 1mb so asked to be put back to 2mb still very low speeds so hoping that a change to Sky will be a bit quicker.

      I have my activation date set for the 8th August so will let you know what happens.

      Steve


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    3. #2
      hugsie's Avatar
      hugsie is offline Sky User Moderator
      Exchange: CMASHF
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      Welcome to the site,

      please take the time to register so that we can recognise your posts and follow your journey.

    4. #3
      Leon's Avatar
      Leon is offline Sky User Member
      Exchange: Bearwood
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      Quote Originally Posted by Unregistered View Post

      I have my activation date set for the 8th August so will let you know what happens.
      Are you sure that's not september?.
      "I wanna be a Guitar Hero"

    5. #4
      Unregistered's Avatar
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      Sorry I did mean to say September

    6. #5
      Paul10590's Avatar
      Paul10590 is offline Sky User Member
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      hi unregistered. what are your line stats? Can your line cope with anything more?

    7. #6
      Unregistered's Avatar
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      DSL Status: Up
      DSL Modulation Mode: GDMT
      DSL Path Mode: FAST
      Downstream Rate: 1152 Kbps
      Upstream Rate: 288 Kbps
      Downstream Margin: 8 db
      Upstream Margin: 23 db
      Downstream Line Attenuation: 58
      Upstream Line Attenuation: 31
      Downstream Transmit Power: 0
      Upstream Transmit Power: 0

      PVC Connection

      Encapsulation: RFC 2364 PPPoA
      Multiplexing: VC
      QoS: UBR
      PCR Rate: 0
      SCR Rate: 0
      Autodetect: Disable
      VPI: 0
      VCI: 38
      Enable: Yes
      PVC Status: Applied


      I did use to get very stable speeds of 1.9mb but the last few weeks have been real slow only manage 500kb

    8. #7
      Paul10590's Avatar
      Paul10590 is offline Sky User Member
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      Well you have a high downstream attenuation of 58, which will cause problems no matter your downstream snr :S. I doubt you can get any higher than 1mb anyway because it seems with 1mb your downstream SNR of 8db is the limit. Meaning any higher and your SNR will drop below 8 and will result in an unstable line.

    9. #8
      mrmojo's Avatar
      mrmojo is offline Sky User Member
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      Have you tried plugging your router straight into the test socket? You should be able to eek a bit more out of a 58dB line... depends tho' on your locality.

    10. #9
      Unregistered's Avatar
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      I think I have the new type master socket, is it just a case of taking the bottom part of the face plate off and plugging straight into the socket.

      Steve

    11. #10
      Wheelie's Avatar
      Wheelie is offline Sky User Member
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      Welcome to the site Steve

      Yes just remove that and plug the line into the socket behind job done but don't pull to hard on the faceplate as there are 2 wires connected to it.

      If you would like to keep everyone up to date can you please register it will make life easier for everyone to follow a name not so easy when its Unregistered

      Thanks
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     
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