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    Experiencing slow speed...

    This is a discussion on Experiencing slow speed... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've just signed up to Sky Connect and have setup all the equipment only to find I'm getting really ...

    1. #1
      thehayes's Avatar
      thehayes is offline Sky User Member
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      Experiencing slow speed...

      Hi,

      I've just signed up to Sky Connect and have setup all the equipment only to find I'm getting really slow speeds (d/l tests come back at 60kb/s) e.g.
      ftp://ftp.uk.freebsd.org/pub/FreeBSD...4-bootonly.iso

      I know attenuation is a bit high but I hope to get around 4Mbit at least!

      I've live in an old house and the phone wiring is old too, which I'm guessing will cause probs. As far as I can tell I've not got a master socket - just a junction box where the outside wire comes into the house!

      My current set up is running the router off of the phone socket nearest to where the wiring comes into the house (+ filters where necessary on other sockets).

      How easy is it to get BT to come out and wire in a master socket that can bypass the extension wiring!?

      Any help is much appreciated - thanks!

      See stats below:

      Router stats:

      ADSL Link Downstream Upstream
      Connection Speed 1248 kbps 448 kbps
      Line Attenuation 49.0 db 28.0 db
      Noise Margin 10.6 db 20.0 db

      Detailed Stats:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 1248 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: OFF
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 10.8 20
      Attn(dB): 49 28
      Pwr(dBm): 16 11.9
      Max(Kbps): 1408 1020
      Rate (Kbps): 1248 448
      G.dmt framing
      K: 40(0) 15
      R: 16 16
      S: 4 8
      D: 4 2
      ADSL2 framing
      MSGc: 1 1
      B: 63 15
      M: 2 8
      T: 1 1
      R: 12 16
      S: 2.1875 9
      L: 512 128
      D: 8 2
      Counters
      SF: 339695 339693
      SFErr: 551 0
      RS: 5774822 2887390
      RSCorr: 1174964 24
      RSUnCorr: 582 0

      HEC: 348 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 16997133 0
      Data Cells: 3338845 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 709 0
      SES: 181 0
      UAS: 56 0
      Total time = 4 hours 43 min 4 sec
      SF = 994502
      CRC = 6768
      LOS = 55
      LOF = 0
      ES = 709
      Latest 1 day time = 4 hours 43 min 4 sec
      SF = 994502
      CRC = 6768
      LOS = 55
      LOF = 0
      ES = 709
      Latest 15 minutes time = 13 min 4 sec
      SF = 46167
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 2
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 3
      LOS = 1
      LOF = 0
      ES = 3
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 76
      LOS = 1
      LOF = 0
      ES = 70
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 174
      LOS = 2
      LOF = 0
      ES = 158


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    3. #2
      stevelaw's Avatar
      stevelaw is offline Sky User Member
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      Re: Experiencing slow speed...

      From what I understand (have read here ) Connect has a "training period" where your connection speeds will go up and down over a certain length of time (days or weeks) finding the "right" speed for the line.

    4. #3
      AWW's Avatar
      AWW
      AWW is offline Sky User Member
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      Re: Experiencing slow speed...

      10 days !!

    5. #4
      thehayes's Avatar
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      Re: Experiencing slow speed...

      Hmmm..well I've been connected for at least 8 days now and the speed hasn't moved from around 1Mbit as reported on the router (downloads still max out at 60kb/s).

      Can I ask BT to come round and install a master socket as I don't currently have one (will this be free of charge)?

    6. #5
      jun10r's Avatar
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      Re: Experiencing slow speed...

      Thehayes,

      I have also just been signed up to Sky connect (21/02/2007) and am also finding that downloading is unacceptably slow, downloads from newsgroups fluctuating between 60 and 100 KB/s (my router is synchronising at a download speed of 7616Kb/s the same as when with my previous ISP). Colleagues at work use the same newsgroup service and are not experiencing any problems with speed from them. When downloading from these newsgroups with my previous ISP the download speed was consistently around 750KB/s. I desided to do some further investigation and found that when downloading Macaffee from the Sky support web site the download peeked at just over 700KB/s averaging well over 600KB/s and downloading a 650MB demo file from telewest web site achieved an average of over 500KB/s. This leads me to believe that sky is imposing restrictions on the protocols used when downloading from newsgroups to limit the amount of data people can download. I personally find this unacceptable, they are selling a product with an advertised speed and then restricting how you can use it. I fully understand that they have to impose some limits on how much data you can download but they should not be limiting how quickly you reach that limit. I have emailed James Murdoch with regards this problem and have unfortunately been fobbed of with the usual connection training period rubbish. When I changed to the ADSLmax product with my previous ISP I experienced no such fluctuations in speed and I would not expect the fluctuation to be as extreme as I am experiencing. I will be discussing this further with customer services to try and get these restrictions removed or at least get them to admit that this is what they are doing. Although I do not expect to have much success.


      Jun10r

     

     

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