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    Problems with newly installed SKY MAX

    This is a discussion on Problems with newly installed SKY MAX within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, After reading through many threads and trying different methods of tweaking my connection I am still having the same ...

    1. #1
      DustyHoyle's Avatar
      DustyHoyle is offline Sky User Member
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      Problems with newly installed SKY MAX

      Hello,

      After reading through many threads and trying different methods of tweaking my connection I am still having the same problem. Two days ago SKY MAX was installed at my house and is currently connected to 1 PC and 1 Laptop using wires (ethernet adaptors!). When doing a speed test on speedtest.net these are my following results :

      DOWNLOAD: 965 kb/s
      UPLOAD: 648 kb/s
      LATENCY: 71ms
      SERVER: LONDON
      DISTANCE: <50 mi

      Am i right in thinking this is well below the speed i should be getting for the MAX (up to 16MB) connection?

      I have also gone onto http://192.168.0.1/system.htm to look at the stats that are shown. These are the results:

      ADSL LINK / DOWN STREAM / UPSTREAM


      Connection Speed 1120kbps 768kbps


      Line Attenuation 42.0 db 25.0 db


      Noise Margin 20.8 db 14.0 db


      Any help would be appreciated

      Thanks


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    3. #2
      lee2007's Avatar
      lee2007 is offline Sky User Member
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      Re: Problems with newly installed SKY MAX

      you will get more advice soon, but i can tell you now that you are currently only getting around 1 meg (and your only connecting to the exchange at around 1 meg)

      your upload speeds look fine, but there is something wrong with your download, you could try rebooting your router until someone else comes along.
      Last edited by lee2007; 15-02-07 at 06:25 PM.

    4. #3
      pjclews's Avatar
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      Re: Problems with newly installed SKY MAX

      there is something not right there


      Connection Speed 1120kbps 768kbps
      Line Attenuation 42.0 db 25.0 db
      Noise Margin 20.8 db 14.0 db


      I would expect connection speeds between 5-8mb, i would phone sky up and see what they say.

      but they will probably tell you to wait a couple more days (usual excuse)

    5. #4
      DustyHoyle's Avatar
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      Re: Problems with newly installed SKY MAX

      I also forgot to say I recieved a phone call telling me that the package is activated this morning, if thats of any use. I have just rebooted my router for the first time my DOWN SPEED is now 2912kbps.
      Last edited by DustyHoyle; 15-02-07 at 07:27 PM.

     

     

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