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    Activated now then please post info here

    This is a discussion on Activated now then please post info here within the Sky Broadband help forums, part of the Sky Broadband help and support category; Request for See Surf and Speak on 19/11/07 Sagem router delivered on 27/11/07 Sky + installed on 30/11/07 (earlier date ...

    1. #301
      Anderzander's Avatar
      Anderzander is offline Sky User Member
      Exchange: Poulton-le-Fylde
      Broadband ISP: Sky Base
      Router: Sagem F@ST 2504
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      Re: Activated now then please post info here

      Request for See Surf and Speak on 19/11/07
      Sagem router delivered on 27/11/07
      Sky + installed on 30/11/07 (earlier date was offered - but I wasn't available)
      Broadband switched over on 05/12/07
      No word on the Sky talk yet?

      Initial switch on stats

      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 7.4 db 13.0 db

      the last readings from NTL and my old router

      SNR Margin 14.0 19.0 dB
      Line Attenuation 62.3 31.5 dB
      CRC Errors 219 88
      Data Rate 576 288 kbps


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    3. #302
      HSNetwork's Avatar
      HSNetwork is offline Sky User Member
      Exchange: SLRF
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      Re: Activated now then please post info here

      Ordered: Friday 7th December
      Router Delivered: Today 12th December Netgear v2
      Estimated activation: 19th December
      Actual Connection Date: 19/12/07
      Moving From: Entanet IPStream -> SkyMax LLU

      Entanet Sync:
      Down: 4736 kbps
      up: 832 kbps
      Att Down: 45
      Att Up: 56
      SNR Down: 11- 13
      SNR Up: 13

      Sky Sync:
      Down: 7360 kbps
      Up: 768 kbps
      Att Down: 44
      Att Up: 12.5
      SNR Down: 4 - 8
      SNR Up: 13
      Last edited by HSNetwork; 19-12-07 at 01:18 PM.
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


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    4. #303
      HSNetwork's Avatar
      HSNetwork is offline Sky User Member
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      Re: Activated now then please post info here

      As now edited above im activated and got a sync of 7360 Ds, but I need to wait until tonight until I get a true speed and I give my verdict
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


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    5. #304
      bailey87's Avatar
      bailey87 is offline Sky User Member
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      Re: Activated now then please post info here

      Ordered 5th Dec

      Sky TV up and running by 12th Dec

      Broadband activation date: 17th Dec
      Actual activation date: 17th Dec

      1st day download speed: 256kp :-(

      2nd & 3rd day download speed: 11.4mbs :-)

    6. #305
      HSNetwork's Avatar
      HSNetwork is offline Sky User Member
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      Re: Activated now then please post info here

      Hmm, not hit the busy time yet and the speed is already coming down...

      ADSL Link Downstream Upstream
      Connection Speed 5920 kbps 768 kbps
      Line Attenuation 44 db 13 db
      Noise Margin 0 db 13 db
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


      How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
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    7. #306
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Activated now then please post info here

      Noise Margin 0 db 13 db
      does not look good,
      i know you may know already, but are you using the test socket ?
      (sorry could not be bothered to look through your previous posts)


      Edit: just seen in another part that someone seems to have no problem with 0 noise margin ?
      Last edited by richone54; 19-12-07 at 05:59 PM.

    8. #307
      HSNetwork's Avatar
      HSNetwork is offline Sky User Member
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      Re: Activated now then please post info here

      No I dont use the test socket but then I am using the filtered faceplate already.

      I have done tests in the past on previous ISP's and found I get the same readings on the test socket using a standard filter as I do using the filtered faceplate. So I know the problem is not on the line within the proerty but anywhere from behind the face plate to where it joins onto the cable outside onder the ground (or further on possibly).

      To be fair though it could be a lot of things causing the 0 Noise margin at the moment. Although normally seen in the form of erros it could be the christmas lights or the amount of traffic at that part of the day.

      Oddly though that was not even at 5 and since 5.25 the stats have been as below

      ADSL Link Downstream Upstream
      Connection Speed 6400 kbps 768 kbps
      Line Attenuation 44 db 13 db
      Noise Margin 2 db 13 db


      Anyway I think we have dragged this thread off topic enough...
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


      How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
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    9. #308
      cableguy's Avatar
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      Re: Activated now then please post info here

      Hi everyone

      Ive just moved house where I had Orange Broadband Unlimited 8 Meg for 5 a month (in fact ive kept the service running at my parents property where i was living so I can browse on the laptop when I go down there.... Its excellent as i get a solid 8 meg connection......no probs on that line....

      I was expecting to get at least 8 meg on the Sky max service but as you will see from the figures below im only getting between 5 & 5.5......

      I appreciate that this a different line ...etc..etc the Orange broadband line is 0.86 km away from the exchange and getting an 8meg connection on an 8 meg service /// and the Sky max line is 1.37km away from exchange and getting a 5 meg connection on a 16meg service??????? Im not too happy at the moment and am going to give it a couple of days to settle down then make a call to Sky to see if they can do anything if it hasnt improved.... If nothing can be done then as I understand the terms & conditions state that you have 8 days from activation to cancel (can someone confirm this??) and the i can sign up with bethere( im willing to pay more for more speed)




      Ordered Sky MAX package : 5th December
      Recieved Router (Netgear V2) 14th December
      Activation date arranged 20th December
      Actual Activation 20th December (am)

      Stats

      ADSL LINK DOWN UP
      Connection Speed 5344kbps 768kbps
      Line Attenuation 48db 14db
      Noise Margin 7db 11db
      Distance from exchange 1.37km as the crow flies (DSL zoneUK)

      Also Over the last two weeks while I was waiting for sky to be connected I had no option but to leech of one of my neighbours unsecured networks for internet access and I was connecting to a BTVoyager router at 6500 kbps

      Can this be right?? Any help will be greatly appreciated
      Last edited by cableguy; 20-12-07 at 02:46 PM. Reason: forgotten info

    10. #309
      iangilf's Avatar
      iangilf is offline Sky User Member
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      Re: Activated now then please post info here

      my stats
      i was activated 21/12/07

      Link Information


      Uptime: 0 days, 5:06:30

      DSL Type: G.992.5 annex A

      Bandwidth (Up/Down) [kbps/kbps]: 765 / 15.536

      Data Transferred (Sent/Received) [MB/GB]: 302,93 / 1,18

      Output Power (Up/Down) [dBm]: 12,5 / 1,5

      Line Attenuation (Up/Down) [dB]: 15,0 / 30,5

      SN Margin (Up/Down) [dB]: 11,0 / 7,5

      Vendor ID (Local/Remote): TMMB / GSPN

      Loss of Framing (Local/Remote): 0 / 0

      Loss of Signal (Local/Remote): 0 / 0

      Loss of Power (Local/Remote): 0 / 0

      Loss of Link (Remote): 0

      Error Seconds (Local/Remote): 2 / 0

      FEC Errors (Up/Down): 1 / 141.934

      CRC Errors (Up/Down): 1 / 513

      HEC Errors (Up/Down): 0 / 492

      look ok to u ?
      i had the interleaved delay set to 8 they said they couldnt really do anymore for me it seems ok to me but what do u guys think ?

    11. #310
      jpxdude's Avatar
      jpxdude is offline Sky User Member
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      Re: Activated now then please post info here

      Ordered Sky MAX package : 12th December
      Recieved Router (Netgear V2) 15th December (Picked up from PO on 18th)
      Activation date arranged 21st December
      Actual Activation 21st December (am)

      Stats

      ADSL LINK DOWN UP
      Connection Speed 1248kbps 768kbps
      Line Attenuation 41db 12db
      Noise Margin 7db 13db
      Distance from exchange 1 mile exactly as the crow flies

      Seems slower than it should be, was expecting at least 4 or 5MB speeds. Anyone got any ideas how I should approach this with Sky please?

      Thanks in advance!

     

     
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