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This is a discussion on Tps within the Sky Broadband help forums, part of the Sky Broadband help and support category; After failing to connect to Max on the date given 26th Jan Sky raised 2 BT faults - no joy ...
- 11-02-07, 04:44 PM #1
After failing to connect to Max on the date given 26th Jan Sky raised 2 BT faults - no joy still - on the 31st sky sent the issue to TPS ? who said 10 days I called for an update to be told its UPTO 10 working days
I called again today no update I don't believe anything will happen between now and Tuesday evening so whats the next step any ideas?
I also asked if I could cancel as its never worked only to be told thats up to the techs as to weather its fixable ? So whats the next move if they say its fixable but still no timescale ?
I also asked if I could claim any form of rebate and I was told no I had to pay until it was fixed and then ask for a rebate ? How can they charge me for a service they have never got to work ? but just argue its activated?
Any positive help would be greatly appreciated any useful management e mail address would help as they refused to escalate the issue or let me speak to a manager?
- 11-02-07, 05:07 PM #2
NTL tryed the same thing on me they said i could get cable but i wasnt in a cable area anyways they tryed to charge me for a service i couldd not recive and had'nt recived so i cancled the direct debit and they aventualy backed offf