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    Tps

    This is a discussion on Tps within the Sky Broadband help forums, part of the Sky Broadband help and support category; After failing to connect to Max on the date given 26th Jan Sky raised 2 BT faults - no joy ...

    1. #1
      Member5066's Avatar
      Member5066 is offline Sky User Member
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      Angry Tps

      After failing to connect to Max on the date given 26th Jan Sky raised 2 BT faults - no joy still - on the 31st sky sent the issue to TPS ? who said 10 days I called for an update to be told its UPTO 10 working days

      I called again today no update I don't believe anything will happen between now and Tuesday evening so whats the next step any ideas?

      I also asked if I could cancel as its never worked only to be told thats up to the techs as to weather its fixable ? So whats the next move if they say its fixable but still no timescale ?

      I also asked if I could claim any form of rebate and I was told no I had to pay until it was fixed and then ask for a rebate ? How can they charge me for a service they have never got to work ? but just argue its activated?

      Any positive help would be greatly appreciated any useful management e mail address would help as they refused to escalate the issue or let me speak to a manager?

      Thanks again.


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    3. #2
      AWW's Avatar
      AWW
      AWW is offline Sky User Member
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      Re: Tps

      NTL tryed the same thing on me they said i could get cable but i wasnt in a cable area anyways they tryed to charge me for a service i couldd not recive and had'nt recived so i cancled the direct debit and they aventualy backed offf

     

     

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