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    No connection 5 days post activation - conflicting Tech support advice, any ideas?

    This is a discussion on No connection 5 days post activation - conflicting Tech support advice, any ideas? within the Sky Broadband help forums, part of the Sky Broadband help and support category; According to Sky and the BT order tracker page, my line was activated on Monday. However, so far I've been ...

    1. #1
      dyorks79's Avatar
      dyorks79 is offline Sky User Member
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      Unhappy No connection 5 days post activation - conflicting Tech support advice, any ideas?

      According to Sky and the BT order tracker page, my line was activated on Monday. However, so far I've been unable to get a connection (no green i) from the line.

      I've rung Tech Support a couple of times and every time they've told me something different I've tried rebooting the router, different microfilters and plugging into the test socket. Sky have told me that there is a problem at the Mile End exchange, which is being looked at by engineers. However, a couple of times when I've called, they've said that the problem wasn't affecting my line and have tried to do a switch test (?), only to find that the server wasn't working (whatever that means) and they've told me to call back. However, the next guy that I speak to tells me that it is the exchange and I'll have to wait - seems to be a step back.

      Is it likely that problems with the exchange would screw up my connection for a whole working week? Any other things which I might try to get the connection working? Bizarrely, I managed to "connect" wirelessly to the router, but other than a couple of 100 bits, there was no data up or downloading.

      Very frustrating as 1) I don't trust the Tech Support guys given the story has changed a couple of times and 2) really need to get the net working so I can work from home and get some workmen in to sort out my new house!

      Any advice much appreciated!


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    3. #2
      murdock's Avatar
      murdock is offline Sky User Member
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      Re: No connection 5 days post activation - conflicting Tech support advice, any ideas

      Welcome dyorks

      Read this thread and try the suggestions in the second post.
      First Time Set Up.



      My Max.
      Faster, Cheaper, Better.

    4. #3
      murdock's Avatar
      murdock is offline Sky User Member
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      Re: No connection 5 days post activation - conflicting Tech support advice, any ideas

      dyorks.

      Why not also start a thread titled Mile End Exchange?
      Make the topic specific to check if others have a problem
      there. As this site does not like "cross posting" ask skyusers
      if they are having a problem at the exchange.
      I am sure I have seen users who also use Mile End.

      When there was a problem at my Finchley exchange,
      Sky was able to fix it quickly because they have their
      own equipment for Max (LLU) users.
      I think those on Connect have to use BT equipment.

      Respond to this thread even just to say nothing works.
      It will bump it to the top and others may then also make
      suggestions.


      My Max
      Faster, Cheaper, Better.
      Last edited by murdock; 09-02-07 at 07:23 PM. Reason: clarification

     

     

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