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    Cooling off period?

    This is a discussion on Cooling off period? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Is there a cooling off period when signing up with SkyBB?...

    1. #1
      Cralis's Avatar
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      Cooling off period?

      Is there a cooling off period when signing up with SkyBB?


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    3. #2
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      Re: Cooling off period?

      yes its in the terms and conditions. you really should read them before signing up

    4. #3
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      Re: Cooling off period?

      8 days from actually been connected to Sky Broadband




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    5. #4
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      Re: Cooling off period?

      In legal terms it is 14 days, however because of the practicality of migration from or by BT wholesale. This has been limited to 8 days without cost.

      However in contradiction to this (As NewsreadeR already stated), the fine print actually refers to 8 days after it goes live (As in, is usable to connect to the internet). So in fact SKY give you an extended period over and above legal requirements.

      You will have fun terminating your contract. If on connect wait a few days if you can within time limits. The new OFCOM regulations will be coming into force, in which they are forced to supply you your MAC within 5 days. (this is more complicated for LLU ADSL2 users)

      If you really want out of the contract and have exceeded this time scale.

      1. If on connect package, they did not declare packet shaping on P2P, many legit applications use P2P (such as skype), this a is breach of contract issue which you can terminate on.

      2. On all packages they do not openly declare logging in the routers, this is also breach of contract issue.
      Last edited by 13thHouR; 06-02-07 at 03:21 PM.

    6. #5
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      Re: Cooling off period?

      Thanks 13thHour... that's pretty interesting stuff...

      I see the word 'Skype' mentioned there. Does Skype not work with SkyBB??

      Also, just read their t&c's, and notice this:

      "To protect our network and maintain quality of service for all our users we can temporarily or permanently control or restrict your online activities via Sky Broadband where such activities may have a detrimental effect on other customers' quality of service and it is reasonable for us to do so (e.g. sending "spam" emails or hosting a website). "

      I think they would use that against your 1st point there, no?
      Last edited by Cralis; 06-02-07 at 03:42 PM.

    7. #6
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      Re: Cooling off period?

      Quote Originally Posted by Cralis View Post
      Thanks 13thHour... that's pretty interesting stuff...

      I see the word 'Skype' mentioned there. Does Skype not work with SkyBB??

      Also, just read their t&c's, and notice this:

      "To protect our network and maintain quality of service for all our users we can temporarily or permanently control or restrict your online activities via Sky Broadband where such activities may have a detrimental effect on other customers' quality of service and it is reasonable for us to do so (e.g. sending "spam" emails or hosting a website). "

      I think they would use that against your 1st point there, no?

      Yup, that pretty much covers any traffic shaping. And as for the router logging, i haven't seen anyone post anything showing that it does (unless i've missed it somewhere in here) and why would they? when they can legally monitor your usage through a variety of other means in the first place.

      It's also worth noting that although the new mac processes will mean the ISP has to give you a MAC code even if you owe them money or you're in a minimum contract period, it does NOT mean you will get away from them without paying, if anything, you'll end up with a bill for what ever amount you owe (including the remaining term of your contract if this applies) if you refuse to pay these then they'll likely go through their normal methods to collect any outstanding payments (debt collection agencies or the courts i imagine) as per the contract you have/had with them.
      Last edited by jb51053; 06-02-07 at 06:31 PM.

     

     

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