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    Anyone migrate from Virgin.net?

    This is a discussion on Anyone migrate from Virgin.net? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I ordered Sky Mid about 3 weeks ago with a MAC code from Virgin, and received an activation date of ...

    1. #1
      sywy's Avatar
      sywy is offline Sky User Member
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      Anyone migrate from Virgin.net?

      I ordered Sky Mid about 3 weeks ago with a MAC code from Virgin, and received an activation date of 26/01. However, I have, and am still, receiving Virgin BB service and cannot connect to Sky BB. I have spent around 3 -4 hrs today trying to sort it out with Virgin, Sky and even BT. I think what it comes down to is that when Sky used the MAC code, Vrigin set a cease date of 30 days hence. However, Sky have activated me already, on 27/01 apparently. Should this have happened? Should I be on a 30 day notice with a MAC code? How do other ISPs handle this? Surely they must have a notice period too?

      Anyway, I have contacted Sky, and they say that it must be Virgin BB that is somehow blocking me to Sky. But they don't know how it is possible, because Virgin are using BT equipment, and Sky using their own. BT won't deal with me at all, saying the line is now owned by ('provisioned to') Sky. Virgin say I need to give 30 days notice, and 15 Feb is the earliest they can disconnect me. So it's all basically a mess!!

      Anyone else migrated from virgin? What was your experience?
      Any advice on what I can do? Or is it a matter of sit and wait until 15 Feb?


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    3. #2
      murdock's Avatar
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      Virgin on the ridiculous?


      Welcome sywy.

      Quote Originally Posted by sywy View Post
      Anyone else migrated from virgin? What was your experience?
      Any advice on what I can do? Or is it a matter of sit and wait until 15 Feb?
      I note that of the 62 who have posted to this thread:

      http://www.skyuser.co.uk/forum/websi...broadband.html

      There is not one from Virgin.

      There are over 1500 viewings of the thread.
      There are over 16 ISPs represented -(including NTL).
      The vast majority say "Better" or "same" at Sky.
      Most make significant cost savings and
      get better speeds.
      At the end of January over a quarter of a million
      have been activated to BB by Sky.

      So where are the ex Virgins?
      "Chastity- the most unnatural of all the sexual perversions."
      - Aldous Huxley. Eyeless in Gaza (1936)



      My Sky BB MAX is FRB.
      Fast, Reliable, Bargain.
      Last edited by murdock; 03-02-07 at 01:38 PM. Reason: added quote, and corrections

    4. #3
      murdock's Avatar
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      Re: Anyone migrate from Virgin.net?

      Still looking for a Virgin.
      68 have now posted to this thread.
      http://www.skyuser.co.uk/forum/websi...broadband.html

      Still not one ex-Virgin.
      The thread has had 1800 viewings.

      Virgin/NTL/Telewest and BT/PlusNet dominate the
      market for Broadband.
      Each group has about a 25% share.
      Sky (2%) is late into the market but growing very fast.


      My Sky BB Max is FRB.
      Fast, Reliable, Bargain.

    5. #4
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      Re: Anyone migrate from Virgin.net?

      I migrated from Virgin, was all pretty painless

      I rang Virgin told them I was leaving requested the MAC code,

      This arrived within a few days...

      I then rang SKY gave them the MAC code

      recieved an email of activation

      All went through as it should, Virgin switched off sometime on the morning of the change, was off for a few hours..SKY came online..

      Virgin then work out your months notice for billing purposes from the date the MAC code was used by the new provider..

    6. #5
      sywy's Avatar
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      Re: Anyone migrate from Virgin.net?

      Thanks for that. so it's just my particular case
      I'm convinced it's something to do with BT, but Sky will not look into it, as their systems tell them that everything is OK, despite them telling me it's impossible for me to still get Virgin BB, as i'm now on Sky equipment, and Virgin hads not got access to this equipment. so why am I still getting Virgin then!! Something is not right!!

    7. #6
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      Re: Anyone migrate from Virgin.net?

      Have your tried the BT order tracker..

      BT.com | Small & medium business | Your account | Order Tracking


      You choose the track landline order not broadband..

      You do need to have an online account set up, which isn't difficult

      should tell you whats been going on with your line and when

    8. #7
      sywy's Avatar
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      Re: Anyone migrate from Virgin.net?

      I did try that before, but wouldn't let me add an account. Have just tried again, and I've managed to add an account ...

      18th Jan
      Description Product name Quantity Cost Rental
      PROVIDE LLU LINE SHARE PSTN 1 0.0 0.0
      PROVIDE SMPF TO SMPF MIG. ON TACTICAL 1 0.0 0.0

      27th Jan
      Description Product name Quantity Cost Rental
      CEASE LLU LINE SHARE PSTN 1 0.0 0.0
      CEASE CEASE SMPF 1 0.0 0.0

      Does this look right?

    9. #8
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      Re: Anyone migrate from Virgin.net?

      I may be wrong, but LLU is local line unbundling which is what SKY use

      And it looks like it was turned on, then turned off again..

      Can't see anything on there that suggests Virgin was ceased !!
      Last edited by lrostoke; 07-02-07 at 09:54 AM.

     

     

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