Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 13 of 13

    Delivery of Router

    This is a discussion on Delivery of Router within the Sky Broadband help forums, part of the Sky Broadband help and support category; The other thing I want to mention about the CityLink card they leave is that it's worded so that you ...

    1. #11
      cprompt's Avatar
      cprompt is offline Sky User Member
      Exchange: (Bristol) SSEAV
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Jan 2007
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Delivery of Router

      The other thing I want to mention about the CityLink card they leave is that it's worded so that you think the only option you have is to re-arrange delivery for another day which is no good if you're out at work each day. The number they leave on the card goes through to an automated system that only lets you re-arrange delivery.
      My advice is:
      Phone the national customer services number for CityLink. (Google it)
      Ask if you can pick up from your local depot.
      Customer services will give you a reference number which allows you to pick up the parcel and warns the depot concerned you are coming to collect.
      Visit the depot concerned to get your router. The one I had to go to was open until 7pm.
      That should really all be on the yellow card as an option but obviously CityLink don't want to make it that easy!


    2. Advertisement
    3. #12
      sc0tsman's Avatar
      sc0tsman is offline Sky User Member
      Exchange: livingston
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Nov 2006
      Posts
      166
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Delivery of Router

      Obviously the sales person had no idea how to send it to an alternative address as this is a basic task as far as i have been told

      As for the Connect activating and sub fees of 40/17 these prices are indeed correct as your exchange won't be getting upgraded until August at the earliest.

      The 20/5 connect package exchanges will be upgraded on or before July.

    4. #13
      ChuckNorris's Avatar
      ChuckNorris is offline Sky User Member
      Exchange: TileHill
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Feb 2007
      Posts
      18
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Delivery of Router

      Quote Originally Posted by sc0tsman View Post
      Obviously the sales person had no idea how to send it to an alternative address as this is a basic task as far as i have been told

      As for the Connect activating and sub fees of 40/17 these prices are indeed correct as your exchange won't be getting upgraded until August at the earliest.

      The 20/5 connect package exchanges will be upgraded on or before July.
      A sky slesperson not knowing what they are talking about? i would never believe it!

      I have got the tracking number and it is via parceline.
      Not been collected yet apparently! Once it is i will try to convice them to deliver to my work as it is not too far away! if not then i'll collect it from the depot after failed delivery!

      I have recieved my adapter now though

      thanks for al the help guys!

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION