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    sorry need quick answer,lol

    This is a discussion on sorry need quick answer,lol within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just spoke to sky and they confirm that i have 8 days after i am connected to them to cancel/migrate ...

    1. #1
      kbv1's Avatar
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      sorry need quick answer,lol

      Just spoke to sky and they confirm that i have 8 days after i am connected to them to cancel/migrate from them to someone else without any penalties, is this true?

      Thanks


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    3. #2
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      Re: sorry need quick answer,lol

      Yes - 8 days from connection date




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      Re: sorry need quick answer,lol

      I don't know but you could ask them to confirm that in an email

    5. #4
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      Re: sorry need quick answer,lol

      YOUR RIGHTS TO CANCEL SKY BROADBAND
      1. You can cancel Sky Broadband within 8 working days of the later of delivery of your Broadband Box for Self Install, or your Home Installation (as applicable), and your Activation Date. Any cancellation must be in accordance with this notice.
      2. You can cancel Sky Broadband by:
      i. calling 08705 515 515;
      ii. writing to Sky Subscribers Services Limited Customer Relations Department, PO Box 99, Livingston, West Lothian EH54 7PR;
      iii. sending a fax to 01506 484701; or
      iv. sending an email to broadbandcustomerservice@bskyb.com.
      3. You must give your name, address, post code and customer number in order to cancel Sky Broadband.
      4. You must keep any products that have been delivered to you safe for up to 6 calendar months from the date you cancel. Once they are returned, your responsibility ends.
      5. We will contact you to arrange return and will either supply reply paid packaging for the product to be posted to us or we will collect it. We will be entitled to charge you our direct costs for its return and/or set the costs of return off against any amount that we owe you.
      6. This cancellation right does not affect your statutory rights. If you require any advice on your legal rights, you can refer to Consumer Direct.
      If you choose Home Installation, a separate cancellation policy applies to this service which is contained in the Terms and Conditions of Home Installation (set out at the end of this Contract).


      Also confirmed it with a CSA that its 8 days after the activation date on your line.
      Info for future reference

    6. #5
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      Re: sorry need quick answer,lol

      out of interest, if you manage to cancel Sky before the CEASE of your previous connection, can you get that CEASE 'cancelled' too?

     

     

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