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    Connection speed reduced from 8mb to 6mb

    This is a discussion on Connection speed reduced from 8mb to 6mb within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi i've been connected to sky max for about a month now.... before now i was getting the following:- ADSL ...

    1. #1
      pete_vo's Avatar
      pete_vo is offline Sky User Member
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      Connection speed reduced from 8mb to 6mb

      Hi i've been connected to sky max for about a month now.... before now i was getting the following:-

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 768 kbps
      Line Attenuation 29.0 db 19.5 db
      Noise Margin 12.1 db 14.0 db

      and now i am getting:-

      ADSL Link Downstream Upstream
      Connection Speed 6144 kbps 256 kbps
      Line Attenuation 29.0 db 18.0 db
      Noise Margin 16.7 db 13.0 db

      nothing as far as i know has changed. still using test socket with face plate. i called sky a few weeks ago to see why i wasnt on 16mb because the stats show that it can handle it and now i check and i've been put on a slower connection speed.

      has anyone else experienced this and have managed to get their connection back to a speed you should be expecting?

      Thank for your help in advance


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    3. #2
      AllyK's Avatar
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      Re: Connection speed reduced from 8mb to 6mb

      Yes I too have experienced this since yesterday.

      My previous Connection upstream has gone from 768 down to 256.

      Not really had much change in my downstream, but the upstream reduction is going to be a real bugbear if it is permanent as I occasionally host Xbox games as I have a good upstream connection.

      My current stats Show:

      ADSL Link Downstream Upstream
      Connection Speed 5536 kbps 256 kbps
      Line Attenuation 51.0 db 31.5 db
      Noise Margin 6.5 db 13.0 db

      Was going to leave it for a day or two in case it is regular maintenance work before contacting the wonderful Sky Customer Service.

    4. #3
      bobbyrabbit's Avatar
      bobbyrabbit is offline Sky User Member
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      Re: Connection speed reduced from 8mb to 6mb

      I have had exactly the same happen. Its bad enough being capped on ADSL1 let alone being heavily capped for no reason. I'm calling support tonight.

    5. #4
      pete_vo's Avatar
      pete_vo is offline Sky User Member
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      Re: Connection speed reduced from 8mb to 6mb

      Let us know how you get on. i really thou it was just me. use the freephone number 0800 0512595.

     

     

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